Repairs Supervisor

TCH REPAIRS

Head Office
Monson House, Monson Way, Tunbridge Wells, TN1 1LQ

Role: Repairs Supervisor
Reports to: Production Manager

The Role: As the Supervisor you will lead the team of trades people and sub-contractors in undertaking the required works to the highest possible standard, covering properties across various locations around the Tunbridge Wells area. As the Supervisor, you will motivate, coach and retain our tradespeople and ensure commitment, outstanding workmanship and performance in line with KPI's.

Accountabilities:

• Liaise with all operatives in team and scheduler, deal with issues that arise.
• Check and monitor Follow Ons. Approve/decline and ensure process is being followed. Any follow Ons to have materials, attendance and timeframe agreed and next appointment agreed with customer through the scheduler.
• Review and monitor No Accesses and ensure process has been followed. Operatives should phone ahead.
• Monitor operative diaries for start/finish times, productivity, ensure working hours are fulfilled.
• Ensure operatives are using PDAs correctly - Photographs and audit notes are being added and that jobs are completed down in real time as and when done. Monitor times spent at suppliers and feedback wasted time with schedulers.
• Ensure that any materials required have been ordered, assist where necessary.
• Review vehicle movements on RAMs/Telematics.
• Issue any permits to work as necessary (hot work, ground penetration, electric tool use).
• Report any and all accidents within 24hrs. Ensure support is given to Customer Care team in dealing with complaints/disrepair.
• Weekly full review of diary with scheduler and follow up on material orders.
• Carry out pre-inspections/surveys as needed. Carry out a minimum of 2 WIP checks per week with operatives.
• Provide feedback from the weekly productivity report.
• Ensure all 240v electrical tools are PAT tested and added to register 110v 3 monthly, cordless battery chargers annually.
• Carry out vehicle inspections with all operatives in team.
• Carry out access equipment checks and added to register.
• Ensure all operatives have the correct PPE available to them as designated by the company. Ensure all operatives have the correct tools as issued and that condition is checked. Minimum 10% post inspections on all completed work in the month.
• Undertake Tool box Talks, ensuring attendee lists and discussion points are documented and saved accordingly. Ensure Operatives daily, weekly, monthly tasks are being carried out.
• Be initial point of contact for all operatives in your team and their spokesperson.
• Deal with investigations if required for operative and complaint issues. Complete all RTWs on day of return following sickness. Communication to be verbal, not texted.
• Manage annual leave requests ensuring that only a minority are off at any one time.
• Review and identification of training needs for operatives in team to include specialisms e.g. PASMA, TETRA etc. Conduct monthly 1-2-1 with them and document key items. Check they are ok and have healthy conversations about mental health.
• Manage HR issues through to conclusion. Provide cover for other supervisors when on annual. Authorisation of operative expenses.
• Build relationships with the schedulers and guide/feedback from the operatives.
• Work to understand/develop correct van stock to increase FTF. Champion Safeguarding as we can support customers by raising concerns to TCH.
• Disrepair jobs - follow Do's and Don'ts.
• Compliments and complaints to be fed back immediately to operatives.

Essential and Desirable Criteria

Essential:

• Excellent communication skills
• Excellent leadership skills
• Excellent dispute resolution skills
• Experience of supervising teams
• Good understanding of building maintenance
• IT literate

Desirable:

• Social Housing experience
• City and Guilds to appropriate level
• Experience of PDA's use
• 'Can do' attitude
• Proactive Professional approach with high standards

How to apply: This is role is a 12 month fixed term contract and you will be covering North Kent. Please complete our application form by clicking on the link below.

Repairs Supervisor Application Form