Representations Officer

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Representations Officer - REF 2470
SC6/SO1 CAREER GRD: £37,509 pa rising in annual increments to £41,637 pa inc
Permanent
Full -Time

About Us:

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.

About the Borough:

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.

About the Team:

We already have a fantastic team that champions the customer experience for our residents, visitors, and businesses. We use industry-leading systems and innovative technology to keep our streets safe, enforce against anti-social behaviour and provide a range of parking options for people who need access to kerbside space.

We embrace flexible working and have a track record of developing staff, enabling them to progress into higher-graded posts. Almost 80% of the team are on a higher grade than when they joined the service.

About the Role:

The role requires you to process informal challenges and representations received against Penalty Charge Notices (PCNs) or the removal of vehicles in line with Lambeth policies and procedures and in accordance with any legislative responsibilities. You will be required to represent parking in a positive light. Assist in the management of the debt recovery processes and provide a high-quality of customer service to meet necessary productivity and quality standards.

You must have proven experience working in a customer service environment with high productivity demands.

To be considered for interview, your CV and supporting statement will clearly evidence:

• Good verbal and written communication skills.
• Critical thinking and problem-solving skills.
• Proven experience of working within a busy, target-driven team.
• Evidence of responding to informal challenges and representations for Penalty Charge Notices.
• Knowledge of legislation and statutory processes that need to be followed across the parking portfolio.
• To have at least 2 years of experience working in the parking industry.

For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:

Job Description & Person Specification

Contact Information:

For an informal discussion about the role, please contact Peter Thomas at pthomas3@lambeth.gov.uk

Recruitment Timelines:

Advert close date: 11:59pm on Sunday 21st September 2025

Interviews: 8 & 9 October 2025

Benefits:

We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including:

• Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.
• Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.
• Membership in the Local Government Pension Scheme.
• Hybrid Working.
• Employee Assistance Programme.
• Discounts at local restaurants.
• Discount at our Active Lambeth Gyms.
• Learning and Development opportunities, including Apprenticeships.
• Cycle to Work Scheme.
• Secure Bike Storage facilities at our Town Hall and Civic Centre.
• Trade Union Membership.

How to Apply:

If you're interest in this opportunity, click on the apply button and complete an online application.

In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here

In addition, you will also be required to undertake a Cifas check. Further information about Cifas can be found here Cifas

We actively support applications from Lambeth Care Leavers.