Resident Communications Officer

Title: Resident Communications Officer - Maternity cover

Contract Type: FTC until 22nd September 2026, Full-Time, 35 hours

Salary: £35,951 per annum (London weighted salary) or £32,188 per annum (Regional salary), dependant on experience

Grade: 7

Reporting Office: London, Stratford or Manchester, Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 1st March 2026

Interview Dates: 6th March 2026 *Please note that in person interviews will be held for at least one of the interview stages for this role.

Please click here for the role profile Resident Communications Officer Role Profile.docx

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Communications Team at L&Q:

Are you passionate about amplifying resident voice and improving the way residents experience information and our services? Do you thrive in a fast-paced communications environment and want to make a meaningful social impact? If so, we’d love to hear from you.

We’re looking for a Resident Communications Officer to join our Resident Communications Team. In this role, you’ll help make sure resident voice and experience are heard, represented and embedded across the organisation, while delivering high-quality, accessible and compliant communications.

Reporting to the Head of Resident Communications, you’ll support both internal and external activity that promotes resident voice, strengthens engagement and ensures L&Q meets evolving regulatory requirements.

You’ll be part of a collaborative team that champions resident voice and helps shape real, positive change across our homes and communities. You’ll also have opportunities to develop your skills, contribute to meaningful projects and support L&Q’s social mission.

If this sounds like you, we would love for you to apply!

Your impact in the role:

• Supporting the planning, coordination and delivery of impactful resident communications campaigns, including written, recorded and filmed content that showcases resident voice
• Producing high-quality copy for a range of channels, like newsletters, social media, news stories, web content and internal platforms
• Leading the production of L&Q’s monthly resident newsletter and contributing to other resident-focused publications
• Maintaining accurate, up-to-date and engaging content across digital platforms, including the intranet, Viva Engage and the L&Q website
• Helping colleagues adopt best practice by guiding them to templates, how to guides and training resources to improve resident communications across the organisation
• Supporting governance, regulatory compliance and risk management for all resident communication activities.

What you'll bring:

• A degree, equivalent qualification or significant experience in communications
• Excellent writing, editing and proofing skills with a strong eye for detail
• Experience working in a busy communications function and strong interpersonal skills
• Excellent organisational and planning ability and a track record of delivering communications activity on time
• Confidence using MS Office and digital content systems
• Ability to produce high-quality content and materials for diverse audiences.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ