Resident Engagement Officer

• Reference: EC123
• Division: Crawley Homes
• Salary: £31,410.00 - £37,065.00 per annum
• Contract type: Permanent
• Posted on: 10 July 2025
• Interview date:31 July 2025
• Extra payment(s): Not applicable

• Positions: 1
• Category: Housing
• Grade: F - G
• Working hours: 37 per week
• Closing date: 24 July 2025
• Location: Town Hall, Crawley
• Location type: Hybrid

About the role

Are you passionate about empowering communities and improving housing services? We are looking for a proactive and people-focused Resident Engagement Officer to join our Crawley Homes team.

This is a key role in delivering meaningful resident involvement and consultation. You’ll help ensure that the voices of our tenants, leaseholders, and shared owners are heard and acted upon, shaping the future of housing services in Crawley.

Key responsibilities include:

• delivering and coordinating actions within Crawley Homes’ Resident Engagement Strategy
• developing a wide range of participation opportunities tailored to residents’ needs
• facilitating and supporting tenant panels, including recruitment, training, and development of volunteers
• analysing feedback from surveys, events, and complaints to inform service improvements
• leading and supporting projects based on tenant feedback to enhance service delivery
• collaborating with internal teams, external agencies, and contractors to improve services and neighbourhoods
• supporting policy development and resident consultation across Crawley Homes

We're looking for someone with:

• strong communication and facilitation skills across diverse audiences
• experience in resident engagement, participation, or community development
• the ability to manage multiple priorities and deliver projects effectively
• knowledge of housing regulation, in particular, the Consumer Standards
• analytical skills to interpret data and produce actionable insights.

It would also be desirable to have:

• experience in local government or housing
• Chartered Institute of Housing qualification or relevant degree
• project management experience
• experience working with tenant groups or volunteers

Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.

Additional information

A full and current UK driving licence is a requirement of the role as well as the ability to undertake all physical and practical aspects of setting up events and meetings.

You will also need to be able to join community events and meetings outside of standard working hours when required, for which time off in lieu would be given.

Employee benefits

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal conversation or further information regarding the role, email georgia.leigh@crawley.gov.uk, Policy and Engagement Manager.

Related documents

• Resident Engagement Officer job description (PDF, 111.76 KB)