Resident Engagement Officer

The purpose of this role is to promote and encourage Portsmouth Homes residents to engage with our services so that residents can share their views, and to help council tenants and leaseholders improve their employment prospects. This will involve:

Engagement:

• Publicise these opportunities in all our communities
• Encourage residents to share their views on the services we provide
• Set up and facilitate resident groups, where required
• Encourage members to join the Residents Consortium
• Support other areas of Housing with projects and customer satisfaction surveys
• Work with existing organisations and those active in the community to encourage take up of opportunities
• To attend meetings / roadshows in our communities
• To work with other agencies and partners
Employment:

We will consider any support that helps a Portsmouth Homes tenant or leaseholder into work, this can include:

• Training, eg CSCS
• Expenses
• Equipment
• ID


Skills:

You need to:

• Be proactive, hard-working and highly motivated to be able to meet the challenges of the role.
• Be an excellent communicator with both written and oral communication skills. Have excellent customer care skills.
• Be a problem solver with sound understanding of housing and fostering partnerships and working collaboratively across agencies.
• Be able to self-manage and work on your own initiative and manage your workload effectively.
• Be proficient with Microsoft Office as you will be compiling letters and inputting data using spreadsheets.
• Be flexible to attend out of hours meetings and events in the community in accordance with the needs of the business.
• Be mobile and able to travel throughout the city and outlying areas and able to work from any location as required.