Resident Liaison Officer

Job introduction

Are you a team player who enjoys the challenge of working in a busy environment?

If so, here is an exciting opportunity to join Brighton & Hove City Council’s Property & Investment Team. We are a small Team who work closely with the council’s surveyors, responsive repairs team, gas contractors and other teams, to deliver excellent customer service to our residents and elected members, ensuring the customer experience is both positive and effective as well as the job being interesting and varied.

Interviews to be held week commencing 1st December 2025.

For an informal discussion, please contact Tracy Lewis - Customer Services Manager on 01273 293157

About the role

As a Partnership and Resident Liaison Officer, you will provide assistance to the Customer Services Manager in delivering excellent customer service by engaging with and obtaining the support and input of other stakeholders, in order that our service is developed to the optimum level.

Collectively as part of the team, you will be responsible for the investigation and resolution of complaints and enquires from residents, elected members and colleagues.

You will be responsible for developing and applying existing systems to monitor and carry out leaseholder consultation, and to assist in ensuring compliance in all regards with the service charges, consultation requirements and regulations. If you do not possess an understanding of leasehold management in general, specifically consultation requirements under sections 18-30 of the Landlord and Tenant Act 1985, training will be given.

This role involves the use of Microsoft Office and in-house computer systems and requires you to be able to monitor and analyse data for your team to ensure adherence to statutory deadlines.

You will have experience of working in a busy office environment with the ability to prioritise your workload around the demands of the service and strict deadlines.

We want you to feel supported and valued so we offer fantastic benefits such as:

• generous annual leave entitlement
• flexible working hours scheme
• access to the Local Government Pension scheme
• 1-2-1 support from your Customer Services Manager
• Learning & Development opportunities
• other staff benefits and discounts such as bus ticket and cycle loans: reduced cost gym membership with Freedom Leisure.

Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.

As part of your application, you will need to upload your Application Form and a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Application Form guidance (brighton-hove.gov.uk) and (Supporting statement guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

For more information about our values and the benefits of working at the council, visit Why work for us

Company information

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).