Resident Support Lead x2 - 7594

Title: Resident Support Lead x2

Contract Type: Permanent, Full Time – 35 hours per week

Salary: £35,951 per annum to £39,531 per annum (London weighted salary), dependant on experience. Plus ECU allowance if policy requirements are met.

Grade: 7

Reporting Office: Stratford, London, Lewisham, London or Morden Road, CR4 4DA

Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 10th March 2026 – 23:00

Interview Dates: 24th – 25th March 2026

Please click here for the role profile - Resident Support Lead.docx

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our RSL Team at L&Q:

What the Role entails - As part of our growing team, we are seeking 2 compassionate, motivated experienced people to join our Resident Support Team.

The role is central to ensuring that our vulnerable residents receive high -quality person centred support that promotes, independence, dignity and wellbeing.

You will manage complex cases that require a high level of housing related support as well as advocate on behalf of our residents where required. This is an exciting opportunity for anyone who is a customer-focused team player who places residents and their needs at the centre of everything they do.

If this sounds like you, we would love for you to apply!

Your impact in the role including your main duties:

• Provide day to day support to vulnerable residents, responding to their practical, emotional and social needs.
• Develop and maintain individual action plans in partnership and agreement with residents.
• Signpost residents to relevant internal /external services
• Safeguard residents and follow all safeguarding policies and procedures
• Build positive relationships with residents, colleagues and external partners
• Work well as part of the team bringing innovative ideas to the forefront
• Attend internal and external meetings on behalf of L&Q
• Willing to travel across London Boroughs and outside London where required

What you'll bring:

In this role, you’ll be responsible for co-ordinating multiple issues, working collaboratively with other colleagues and external stakeholders to get the best outcomes for residents, delivering a reliable, repeatable, and consistent services in line with policy and standard operating procedures.

Essential Requirements:

• Excellent knowledge of legislation, regulation, and best practice in respect of vulnerability, safeguarding, property/housing management and mental health issues
• Experience working within a customer-focused environment and delivering joined up services.
• Experience working within a customer-focused environment and delivering joined up services.
• Ability to make decisions, resolve complex issues, influence others.
• Excellent written and verbal communication skills

DBS

For this post the successful candidate will need to apply for or be in possession of a standard Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome - Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

#TJ