Residential Assistant Manager - Kyloe House

Job Introduction

Residential Assistant Manager - Kyloe House

Kyloe Secure Children’s Home

Salary & Benefits Basic Salary: £39,862 – £44,075 (Band 8) Market Force Allowance: £5,000 p/a Enhancements: Evenings (8pm–6am) and weekends

Location: Kyloe House, Stannington, Morpeth, NE61 6DE

Interview Date: 08th July 2026

Contact: KyloeAdmin@northumberland.gov.uk

Make a real difference where it matters most

This is a uniquely rewarding but demanding leadership role within a secure children’s home supporting young people who have experienced significant trauma and may present with complex emotional and behavioural needs.

As a Residential Assistant Manager, you will play a key role in leading staff, shaping practice, and ensuring young people receive safe, consistent, and high-quality care that helps them build trust, stability, and positive futures.

What the role really involves

Working in a secure setting means:

· Supporting young people who may display behaviour that challenges, including aggression, self-harm, or disengagement

· Managing emotionally intense situations, requiring skilled de-escalation and at times physical intervention (training provided)

· Working shifts, including evenings, and weekends

· Making decisions under pressure to keep young people and staff safe

· Working within a structured, regulated environment where consistency is critical

This is not an office-based role — you will be visible on shift, leading by example and directly supporting both staff and young people.

About the role

You will support the Residential Manager in the day-to-day running of the home, with a particular responsibility for driving high standards of care practice, staff development, quality assurance, and continuous improvement.

Key aspects include:

· Leadership and Practice Development: Promoting consistent, high-quality care through coaching, feedback, and reflective supervision

· Supporting staff to build confidence and capability through reflective practice and learning from experience

· Quality and Practice Improvement: Monitoring, evaluating, and continuously improving care practice through audits, feedback, and performance information

· Reviewing practice quality and using insight to identify areas for development and implement improvements

· Ensuring compliance with Children’s Homes Regulations and safeguarding standards

· Learning from incidents, inspections, and feedback to strengthen practice and outcomes for young people

· Maintaining high-quality records and reports to support service evaluation and improvement

· Stepping up to lead the service in the absence of the Residential Manager

Who we’re looking for

This role will suit someone who is:

· Resilient and emotionally intelligent, able to remain calm and purposeful in challenging situations

· Experienced in working with young people who have experienced trauma and display complex or behaviours that challenge

· Confident in leading, coaching, and developing others to improve practice

· Committed to high standards, accountability, and continuous improvement

· Able to balance compassion with clear professional boundaries and decision-making

Essential experience and qualifications

· Experience in a residential childcare setting, ideally in a senior or supervisory role

· Experience supporting young people with behaviours that challenge and complex needs

· Knowledge of Children’s Homes Regulations and safeguarding frameworks

· Experience of quality assurance, audits, or practice review

· Level 3 Diploma in Residential Childcare (or equivalent)

· GCSE Maths & English (or equivalent)

Desirable:

· Level 5 Diploma in Leadership and Management (or working towards)

Why join us?

· Be part of a service making a genuine, lasting impact on young people’s lives

· Strong focus on learning, reflective practice, and professional development

· Opportunity to shape care quality and influence service improvement

· Supportive leadership team and structured supervision

A realistic view – is this the right role for you?

This role can be physically and emotionally demanding, and not every shift will feel rewarding. You will be working with young people at times of crisis and uncertainty, where progress can be gradual and setbacks are part of the journey.

However, for the right person, this role offers a unique opportunity to lead change, build resilience in others, and make a meaningful, lasting difference.

Apply now

If you are motivated by challenge, committed to high standards, and driven to improve outcomes for young people, we would love to hear from you