Residential Care Home Manager

Job Description

Organisation: London Borough of Waltham Forest

Salary: PO9 £63,966-£67,575
Contract Type: Full Time/Permanent

Working hours per week: 36 (The post holder will take part in an out of hours on-call rota)

Application Deadline: 31/03/2026

Proposed Interview Date(s):TBC
Reference: 2040

About Us:

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

About the role:

We are seeking an experienced Residential Care Home Manager for our home in Mapleton Road, Chingford. Rated Good by CQC, Mapleton supports older people with physical and sensory disabilities, cognitive impairment and people living with dementia. As Registered Manager, you will report to the Head of Provider Services and will working closely with the managers of the other two council run care homes. If you're a strong leader with a passion for quality care and regulatory compliance, we want to hear from you.

>> Click here to download the Role Profile <<

Key Responsibilities:

• Provide strong leadership as the Registered Manager
• Ensure the delivery of high-quality, person-centred care
• Ensure residents’ physical, emotional, and social needs are met with compassion and respect.
• Ensure full compliance with CQC regulations and relevant legislation
• Promote an open and inclusive environment where the rich diversity of residents, visitors and staff is truly celebrated.
• Oversee assessments, care planning, risk management, medication management
• Manage staffing levels, rotas and agency usage
• Maintain strong relationships and work collaboratively with families, professionals and local stakeholders
• Embed robust safeguarding, quality assurance and health & safety systems
• Recruit, develop and performance-manage staff, with a focus on colleagues feeling supported, recognised and empowered to deliver their best every day.
• Responsibility for the home’s overall performance, including occupancy, budget management, recruitment, and reputation.
• To provide support to colleagues across Adult Social Care, taking on management responsibilities within the immediate and wider service area as required.
• Strategically manage, develop, organise and control a professional service area ensuring the delivery of the service meets all Council, professional and legislative requirements.

Qualifications and Requirements:

• Experience of working as the Registered Manager in care homes for older people
• Robust knowledge of CQC standards, regulatory compliance and safeguarding with the ability to translate this into everyday practice.
• Strong understanding of complex needs, good practice in dementia and person-centred care
• Knowledge and understanding of relevant Social Care and other legislation
• Experience of conducting risk assessments and fulfilling Health & Safety obligations.
• A track record of developing and motivating teams to deliver outstanding care through continuous improvement
• Experience of working collaboratively and maintaining relationships with a wide range of stakeholders.
• Experience of leading and managing a large staff team and of applying Human Resource policies.
• Strong ICT skills along with robust experience of using software packages including Microsoft Word and Excel.
• Excellent organisational and planning skills
• Level 5 Diploma in Leadership & Management Adult Care/Health & Social Care or equivalent.

Terms and conditions:

• For regulatory requirements, full employment history from age of first employment, including an explanation for any gaps in employment, must be included in the online application form

• Satisfactory employment references and CIFAS identity checks;
• Satisfactory declaration of interest;
• This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults;
• Satisfactory DBS check;
• As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

How to Apply:

Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.

Contact Information:

If you have any questions about this vacancy or the application process, please contact Diane Ducie, Interim Head of Provider Services, diane.ducie@walthamforest.gov.uk

If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.

The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.

Click here for further information on the Human Resources recruitment privacy notice.