Responsive Repairs Manager

• Job_Description_LCC837_Responsive_Repairs_Manager

The Role

An opportunity has arisen for the role of Responsive Repairs Manager within the Repairs and Maintenance Service (RMS) based at the White Lund Depot, Morecambe. This exciting role will support our improvement journey to provide our tenants, leaseholders and stakeholders with a 1st class repairs and maintenance service.

We are seeking a suitably qualified and competent person who thrives on working in a challenging, and performance driven culture. You must enjoy working collaboratively with colleagues within RMS, Council Housing Neighbourhood Service and our Property, Asset & Compliance team.

The successful candidate will be responsible for delivering the day-to-day repairs and maintenance service. This will include operational management of various trade and support team members, risk management/health & safety and overall performance management (team members and service specific KPIs).

You will be working collaboratively with other RMS managers to ensure resources are available to deal with various workloads relating to damp/mould, disrepair and minor disabled adaptations. You will be working with our tenant groups/representatives and being used to scrutiny to improve overall service delivery.

In addition to the above you will play a key role in the transitions of the current service delivery model as it moves from being less responsive and a more planned approach to undertaking repair works

To undertake this role successfully it is essential that you have customer 1st skills and the drive to deliver a high performing repairs and maintenance service. The successful candidate must be able to evidence the requirements detailed in the person specification.

A full current UK driving licence is essential. As a result, you will be required to sign up to the authorised external DVLA driving licence validation organisation that we use to manage and monitor our employees driving licence data. Reasonable adjustments can be made for those who are unable to drive due to a disability.

This post is permanent. The hours of work for this position are 37 per week, working Monday to Friday. This post is based at White Lund Depot.

Flexible working friendly – we offer hybrid working, a generous flexi-time scheme, and opportunity to work with your team to establish working hours to enable you to maximise your work-life balance.

About You

You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.

Our Benefits

Lancaster is a great place to work, as well as being part of something special you will also benefit from:

• Generous annual leave allowance
• Local Government Pension Scheme
• A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.

Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.

We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.

At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.

We are a disability confident committed employer.

Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date, then your application will have unfortunately been unsuccessful in progressing to interview.

Interview date: TBC