Responsive Repairs Planning and Programming Supervisor

Ashford Borough Council is committed to delivering outstanding housing repairs and service. This leadership role is responsible for coordinating repair schedules, tracking performance, and making sure customers receive top-quality repairs.

You will be responsible for overseeing a team handling the scheduling and work‑in‑progress management, invoicing, contractor liaison, and the end-to-end management of complex repair orders. Leading and managing both the front and back-office Repairs Team’s ensuring the seamless completion of repairs from end to end.

Analysing productivity trends and service demand.
Monitoring KPIs and identifying areas for improvement
Overseeing research and information collation on repairs.
Supporting the full customer repairs journey and coaching staff deliver excellent customer service.
Maintaining and developing planning guidance, procedures and systems.
Tracking outstanding jobs and monitoring timescales.
Developing systems processes and procedures to streamline service delivery
Verifying contractor invoices and supporting finance colleagues with required information.
Championing digital transformation, supporting automation and system enhancements.
Overseeing compliance with Awaab’s Law, including planning, monitoring and reporting for damp and mould cases.
Developing reporting systems for contractor performance, including WIP and KPI monitoring.
Leading contractor management processes, including review meetings, documentation, performance monitoring and compliance checks.

To be competent in this role it is essential that you have strong leadership skills, excellent organisational ability and a deep understanding of responsive repairs and contractor management. You will be confident working with data, comfortable making decisions, and committed to delivering a high‑quality service for residents.

For an informal discussion about the role please contact Matthew Wilson on 07817444403

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When Applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email recruitment@ashford.gov.uk

Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.

With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.

Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide

We welcome applications form the Armed Forces Community