Revenue Officer

Job Introduction

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

We are looking for a motivated and customer-focused Revenue Officer to join our Finance and Customer Services team.

In this role, you will be responsible for administering and collecting Council Tax and Business Rates, ensuring compliance with legislation while delivering a high standard of customer service to residents and businesses.

Key Responsibilities

• Manage Council Tax and Business Rates accounts, including liability, discounts, and reliefs
• Process changes in circumstances and maintain accurate records
• Monitor payments, arrange refunds, and support recovery action
• Provide clear advice and support to customers and stakeholders
• Handle queries, appeals, and correspondence in a professional manner
• Work collaboratively with internal teams and external partners

About You

• Experience working in a Revenues environment (minimum 3 years preferred)
• Strong communication and customer service skills
• Numerate and confident handling financial information
• Able to manage your own workload and work as part of a team
• IT literate, including Microsoft Word and Excel
• Committed to continuous improvement and delivering excellent service

Additional Information

The Councils offer a range of staff benefits:

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

What next

Need further information? please contact David Riley (recruiting manager) on 0152764252 or email david.riley@bromsgroveandredditch.gov.uk or email recruitment@bromsgroveandredditch.gov.uk

Closing date for the receipt of completed applications: 13 July 2026 (Midnight)

Interviews week commencing 20th July 2026

If this role interests you please use the 'Apply Now' button

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