Revenues Advisor

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can access low‑cost leasing of electric and low‑emission vehicles.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

Job Introduction

We’re recruiting two Revenues Advisors to join our Council Tax team within Revenues and Benefits at Milton Keynes City Council. This is a rewarding role where your work directly supports residents and helps fund vital local services.

The Council Tax team within Revenues and Benefits is responsible for administering Council Tax accounts, processing reliefs and exemptions, resolving customer enquiries, and ensuring legislation is applied accurately and consistently. Our team plays a vital role in maximising income collection for Milton Keynes City Council while delivering high‑quality, professional customer service to residents.

Our work directly supports residents by helping them understand and manage their Council Tax, access reductions where eligible, and resolve complex issues quickly and fairly.

This work is essential to maintaining council funding for local services while ensuring fairness, compliance with legislation, and positive outcomes for the community.

You’ll work closely with colleagues across Revenues and Benefits to make sure Council Tax accounts are accurate and up to date. You’ll support customers through a range of contact channels including telephone, post, and face‑to‑face. This role is well suited to someone with experience in Council Tax or Business Rates, or someone with transferable experience from a similar customer‑focused environment.

This role may be suitable for home working, following an assessment. Home‑based roles require a minimum of one day per week working from the office or site.

Interviews for this role will be held on 10th July 2026

At Milton Keynes City Council, we aim to make a difference every day. We’re dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.

Find out more about working with us here: www.mkcounciljobs.org.uk

Role Responsibilities

• Deal with customer enquiries to conclusion by telephone, post, or face‑to‑face in relation to Council Tax and Business Rates.
• Update Council Tax and Business Rates systems to ensure records are accurate and up to date.
• Make enquiries with internal and external customers to establish liability for Council Tax and Business Rates accounts.
• Support Team Leaders to help meet performance targets and service standards.
• Assist with customer enquiries at Magistrates Court when required, helping to resolve issues before hearings where possible.
• Identify and signpost customers who may need debt management or other support services.

Ideal Candidate

• GCSE English and Maths at grades A to C, or equivalent.
• Experience of Council Tax or Business Rates, or experience in a similar role with transferable skills.
• Confidence using Microsoft Office and learning new systems.
• Strong communication skills with the ability to explain complex information clearly and calmly
• Good numeracy skills with the ability to carry out financial calculations and solve practical problems.
• A flexible and organised approach, with the ability to manage your own workload in a busy team environment.

As part of the pre-employment checks, should you be offered the role, we’ll carry out a Basic Disclosure and Barring Service (DBS) check.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.

We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.

If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.