Revenues and Benefits Assistant

Job introduction

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.

About the role

West Northamptonshire Council’s vision is to make West Northants a great place to live, work, visit and thrive. We are looking for a Revenues and Benefits Assistant to join our Finance Directorate and provide reliable, accurate administrative support to the Revenues and Benefits service.

This role supports the smooth day‑to‑day operation of the team, helping to ensure that customer enquiries, claims and data are processed efficiently and securely. Working within the wider Revenues and Benefits team and reporting to the Systems Team Leader, you will play an important role in delivering a responsive and high‑quality service to residents.

The role is classed as part‑flexible, with a primary work base at One Angel Square. Subject to service needs, you will be able to work remotely for up to three days per week.

Important application information

As part of your application, please provide a written statement outlining how you meet the essential criteria for the role. Our recruitment portal includes a dedicated section for this when you apply.

We also reserve the right to close this vacancy early if we receive a high volume of suitable applications, so you are encouraged to apply as soon as possible.

Additional information

You will have previous experience in an administrative role, with confidence handling information accurately and managing routine processes. You are well organised, pay close attention to detail and are comfortable working in a busy environment where accuracy and timeliness matter.

You will have good numeracy and literacy skills and be able to communicate clearly and professionally, both in writing and verbally. You are confident using IT systems, and able to plan and organise your own workload while working on your own initiative.

A positive, flexible and “can‑do” approach is essential, along with a willingness to learn new systems and processes. Experience of working with Revenues and/or Benefits systems and electronic document management systems is desirable, but not essential, as training will be provided.

Company information

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

West Northants Council, where careers thrive.