Revenues & Recovery Team Leader

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In order to apply for this vacancy please use the Apply Online link below. No CVs or applications from Agencies accepted.

Revenues & Recovery Team Leader

Post Number: 12753

Salary: Starting from £42,839 to £46,142 p.a.

Grade: Grade 7

Hours: 37 hours per week

Place of Work: Working from Home/Town Hall, Worthing

Closing date: 12th October 2025

Interviews: 29th October 2025

Do you have extensive technical Council Tax knowledge, and experience at a senior level in the recovery and enforcement of local authority revenues streams of Council Tax, Business Rates, and Business Improvement District levy?

If so, this exciting position could be just right for you!

As our Revenues and Recovery Team Leader, you will manage and motivate your team to deliver a timely and professional service, with a focus on performance improvement and efficiency, maximising revenue collection across the Councils.

As a competent and inspiring manager, you will provide clear direction and support to your team, whilst often managing and prioritising competing workloads and demands.

As a leader in our organisation, you will work collaboratively as part of the Revenues and Benefits Management Team, contributing to the direction of the service and a ‘one team’ culture.

You must be able to communicate at all levels, interpreting and articulating often difficult and complex information and decisions. Within your role, you will have direct engagement with Senior Client Council Officers and Elected Members.

Typical duties:

• Day to day leadership, management and motivation of teams that specialise in Council Tax and recovery to enforcement stage,
• Workload and resource planning, to ensure all statutory timescales are achieved.
• Data and information analysis and providing technical and specialist advice and guidance.
• Making decisions in complex cases.
• Producing professional reports and information.
• Dealing with difficult and challenging customers and situations, including complaint resolution.
• Representing the Councils at Magistrate court Liability Order hearings, including court preparation and at the Valuation Tribunal.

What we need from you:

• Extensive knowledge and understanding of the law, legislation and best practice in Council Tax and in the recovery and enforcement of local authority debt.
• Confident user of ICT systems, including Google suite and Revenues and Benefits systems (Ideally experienced in the use of CapitaOne, and NEC DM).
• Ability to draw conclusions from data and information and make decisions and recommendations in complex cases.
• Exceptional attention to detail, and the ability to problem solve and work to deadlines.
• Excellent communication skills across a range of stakeholders.
• Drive, ambition and enthusiasm.
• IRRV, or similar related professional qualification.

The successful candidate will be subject to a Basic DBS clearance and three years employment referencing.

At Adur & Worthing, we are committed to supporting care leavers, in accordance with the Children (Leaving Care) Act 2000 and the Children and Social Work Act 2017. To that end, we operate a guaranteed interview scheme for anyone meeting the essential criteria of the role they are applying for. In order to be considered for this, you will need to be a care leaver under the age of 25 at the time of application. Please confirm that you are a care leaver within your covering letter.

As a Disability Confident employer, we will ensure that a fair and proportionate number of applicants declaring a disability, that meet the essential criteria for this position, will be offered an interview.

Staff are our most important asset and we therefore have a benefit package which reflects our continuing commitment to our employees. This includes:

• Generous leave entitlement; a minimum of 26 days + Bank Holiday entitlement
• Local Government Pension
• Training & development
• Occupational Health
• Employee Assistance Programme (EAP)
• Employee resource groups/networks
• Buddy Support Programme
• Flexible working options

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. Staff work in a supportive and safe environment, recognising their responsibility to value and respect each other’s contributions. Standards of conduct must be of the highest level to ensure that no-one is harassed, bullied or victimised. We offer a range of family friendly, inclusive employment policies, staff engagement forums and are keen to hear from applicants from a variety of different backgrounds.