Roofing Coordinator

Title: Roofing Maintenance Coordinator

Contract Type: Fixed term contract 6 months

Salary: £30,455 per annum

Grade: 5

Reporting Office: London, Stratford

Working Location: London

Persona: Agile Worker 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Working Pattern: 8 to 4 or 9 to 5 Monday to Friday

Closing Date: 9th October at 11pm

Interview Dates: 14th October

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Roofing Coordinator Role Profile.docx

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Roofing Team at L&Q:

We are looking for someone on a fixed term basis to join our Roofing team to coordinate our service.

You will be part of a team of Maintenance Coordinators working closely with the Roofers, contractors and other areas of Maintenance Services supporting the Operations Support Team Leader.

You will be responsible for the back-office administration supporting the Direct Maintenance service delivery in this essential support function.

This is an opportunity to work alongside a highly motivated team in a role delivering professional and great customer service on a daily basis. Approaching tasks with determination to get a positive outcome for our residents. You will be part of a sizeable team, and will contribute actively to a positive working environment, following organisational values (People, Impact, Inclusion, Passion and Responsibility) and Behavioural framework.

If this sounds like you, we would love for you to apply!

Your impact in the role:

You will use a variety of systems to organise, plan and process data, providing relevant and current information for the Team. Accurate data entry and reporting will also be crucial to the role. Daily Task will include: reviewing outstanding work orders to confirm their status.

Supporting roofing team with administrative tasks such as completing S20 and latent defect referrals, liaising with scaffold contractor and checking warranties. along with adhoc planning as and when required. Reviewing d365 cases for working at heights team, taking ownership for resolution within SLA and providing updates on complaints to complaint owners when required.

What you'll bring:

Good knowledge of Microsoft packages including D365

To be organised and have a strong administration skills

Demonstrate excellent written and verbal communication

Knowledge and experience within a similar role but not essential

Ability to deliver excellent Customer Service

Be able to work independently and strive to deliver the service, bring ideas and efficiencies to the tasks

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!