Sales Account Manager

Job summary

Working as part of the reactive sales team, the Sales Account Manager will be the first point of contact for clients. The primary responsibility of the role is selling the facilities at QEII Centre to the UK corporate and agency market, employing sales skills to help achieve an overall team target of £8.5M for next financial year, and challenging forward sales revenue targets from existing and new clients. In addition, the jobholder will be responsible for managing several key client accounts to gain maximum profitability whilst maintaining high levels of client satisfaction.

Job description

Key Tasks

• Use effective sales skills to meet room hire, AV, and catering revenue targets for events of all size, including large-scale and multi-day event bookings.
• Manage a portfolio of client accounts and deliver on pre-agreed sales and revenue targets.
• Proactively contact former and cancelled clients to renew opportunities and identify new revenue streams to support business objectives.
• Act as the first point of contact for clients enquiring about use of the Centre; handling all incoming enquiries in a friendly, professional and efficient manner in line with the departmental SOPs and ensuring that all relevant details are accurately captured on the Centre’s CRM.
• Ensure enquiry response time are consistently in line with departmental SOP.
• Prepare informative bespoke proposals that fully meet the client’s objectives and brief.
• Follow up on all enquiries within the required timeframes and ensure all details are accurately recorded in the CRM system.
• Actively upsell each event to maximise profitability and sales.
• Prepare and regularly update event sales forecasts for weekly sales meetings.
• Conduct engaging and informative show rounds of the venue selling the full range of services including Catering and AV and reinforcing that the Centre is the ideal choice for their event.
• Negotiate within defined parameters as needed, securing client confirmation to proceed with bookings.
• Conduct proactive research and initiatives to attract new clients for the Centre.
• Prepare contracts and all necessary paperwork for events.
• Work closely with colleagues across the organisation, maintaining high standards of teamwork and professionalism in both office and remote settings.
• Ensure contracted client events are handed over to Event Management/Operational teams in accordance with the departmental SOP.
• Undertake any reasonable duties as specified by the Head of Sales or Director of Sales & Marketing.
• Engage in sales team and management workshops, supporting team improvement, management discussions, and strategic initiatives. Attend trade shows as required, representing the brand on the exhibition stand, ensuring a professional presence and effectively communicating the company's values and offerings to attendees.

Person specification

Experience

• Able to demonstrate evidence of meeting and exceeding venue sales targets and development of secondary spending.
• Experience with both engaging and tapping into a range of different personalities.
• Proposal creation that meets the client’s objectives, brief, and budgets.
• Excellent communication skills, both written and verbal.
• Experience in overcoming client resistance/objections.
• A high standard of computer literacy including CRM systems.

Technical Skills and Qualifications

• Demonstrable sales and account management experience within the events/hospitality industry.
• Strong organisational skills, and ability to plan, organise and deliver work to meet deadlines and quality standards.
• Excellent negotiating and interpersonal skills.
• Knowledge of Momentus or similar CRM systems is desirable.

Behaviours

• Communicating and Influencing
• Developing self and others
• Working Together
• Delivering at Pace
• Making effective decisions

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Working Together
• Developing Self and Others
• Delivering at Pace
• Making Effective Decisions

Benefits

Alongside your salary of £31,000, Queen Elizabeth II Conference Centre contributes £8,980 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

QEII benefits will include:

• Bonus scheme (discretionary) calculated on corporate and individual
• Membership of the Civil Service Pension Scheme
• 25 days' annual leave with an additional day per year to a maximum of 30 days & 1 privilege day
• Subsidized staff restaurant/coffee bar
• Interest free season ticket loan
• Cycle to work
• On site cycle rack
• 3 days paid
• Participation at staff events; celebratory, educational, team
• Access to learning and development tailored to
• A working culture which encourages inclusion and diversity
• Regular employment engagement activities
• Dynamic hybrid working environment.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.

Candidates should apply by submitting a tailored CV to hr@qeiicentre.london setting out your career history, with key responsibilities and achievements, of no more than two pages. Please ensure you have provided reasons for any gaps within the last two years.

A personal statement – in no more than 500 words showing how you meet the criteria of the person specification evidence.

The closing date for applications is 29th January 2026 @ 23.59

We will be sifting applications using Experience from your job history, qualifications and personal statement from 30th January – 3rd February 2026.

Interviews will take place week commencing 6th February 2026.

For candidates invited for interview, this vacancy is using the Civil Service Success Profiles Framework, and we will be assessing Strengths, Experience, Behaviours and Technical Skills.

Successful candidates will be invited back for a second interview, week commencing 16th February 2026.

Feedback will only be provided if you attend an interview or assessment.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : HR Department
• Email : hr@qeiicentre.london
• Telephone : 02077984012

Recruitment team

• Email : hr@qeiicentre.london

Further information

The QEII Centre's recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition. If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or you feel that recruitment has been conducted in such a waythat conf;icts with the Civil Service Commissioner's Recruitment Principles, you may make a complaint, by contacting the HR Department hr@qeiicentre.london in the first instance.

https://qeiicentre.london

Attachments

Sales Account Manager JD Jan 2026 Opens in new window (pdf, 114kB)Sales Account Manager advert Jan 26 Opens in new window (pdf, 113kB)