Sales Administrator

About the role

Role Summary

To ensure the sales service is delivered efficiently and effectively in line with business expectations, and that the service continuously improves to meet best practice and customer expectations. The successful candidate will have the ability to work under their own initiative is driven and determined, to ensure the sales and marketing service is delivered efficiently and effectively in line with business expectations, and that the service continuously improves to meet best practice and customer expectations.

Salary:

£26,400

Hours of Work:

35

Contract:

Permanent

Probation Period:

6 months

Notice Period:

1 month

Who are we?

We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.

Meet your Manager

"I joined the Sales Team at TCH four years ago, as a Sales Service Officer. TCH is a great place to work, with friendly and supportive colleagues. Out of work I enjoy spending time with my family and travelling."

Jill Hudson, Senior Sales Services Officer

What will you be doing?

Role Specific Responsibilities

• Assist the Senior sales service officer in all sales matters on all transactions.

• Provide support to the Sales Services Officer across all aspects of the sales process.

• Support and assist in all sale transactions, ensuring that customers are updated and receiving excellent customer service.

• Ensure that all “offers” and/or “applicants” with regard to sales are managed in accordance with the approved Sales Processes.

• Manage all stakeholders dealing with the Shared Ownership and outright sales along with monitoring their performance during the sale process against agreed targets and budget.

• Ensure the correct procedure is followed for the selection of Shared Ownership, Re-Sale, RTA and RTB purchasers/applicants as required by funding, planning, HCA or other legislation including referencing, registration, affordability and allocation of properties.

• Undertake all administrative tasks for resales, staircasing and newbuilds as required, ensuring that all information is recorded, shared, and updated regularly on CRM and databases, with the relevant teams notified when required.

• Co-ordinate the arrangement of resale viewings and other third parties to support the sale transaction as required.

• Responsible for updating completions on CORE and GLA in line with regulatory requirements.

• Raise PO and goods receipt invoices on IPOS for all sales transactions

• Liaise with and support current residents in staircasing transactions and selling their homes.

• Reviewing and obtaining approval on sale transaction documents.

• Reporting back to buyers and, most importantly, managing buyers expectations

• Solve problems as they arise with the ability to adapt and continuously improve timescales

• To be the point of contact for purchasers, efficiently and diligently expedite and administer the sale process from reservation to completion.

• To record all updates regularly on all relevant spreadsheets and databases as required.

• To meet all necessary legal and regulatory requirements

• Diarise completions, exchanges, and surveys

• Notify relevant departments and external stakeholders of exchanges and completions as required

• Ensure that all enquiries are responded to within the specified timeframes and that enquiries are passed to the relevant teams.

• List new instructions on portals as required.

• To assist on sales viewings and reservations as required.

General

• To adhere to the Group’s equal opportunities policy and to actively promote equality of opportunity wherever possible.

• Recognise, respect and promote the different roles and diversity of the individuals within the Group.

• To actively contribute towards the Group’s key performance indicators and professional standards.

• Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal
information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.

• To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives

• To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge

• Attend and participate in training and other meetings and staff events as required

• Be an effective member of your team, presenting a positive impression of your section and the Group

• This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected

• This role requires the individual to travel to various sites across our housing stock and it is expected that an individual in this role has a full driving licence and access to a car with relevant insurance

About You

Education & Qualifications

• GCSE or equivalent education - Essential

• Full driving license - Essential

• Competent user of Microsoft Office packages - Essential

Key Skills & Competencies

• An understanding of leasehold and/or shared ownership housing - Desirable

• Experience of working in sales and marketing environment - Desirable

• Demonstratable achievements in improving services for customers - Desirable

• A good understanding of relevant statutory legislation - Desirable

• Proven ability to plan and organise - Essential

• Demonstrate resilience in pressured and stressful situations - Essential

• Able to demonstrate a proactive approach to resolving problems - Desirable

• Proven ability to organise and prioritise work, meet deadlines, work under pressure and handle a number of tasks simultaneously and accurately - Essential

• The ability to interact and build proactive relationships internally and externally with a range of stakeholders - Desirable

• Handle challenging and sensitive situations - Essentia;

• Experience in using CRM system - Essential

Behaviours

• Excellent interpersonal skills including the ability to influence and persuade - Desirable

• Ability to address customer's needs in a way that shows commitment to excellent customer services, seeking feedback to drive improvement - Essential

• Good numerical and analytical skills - Essential

• Able to analyse information and data logically and reach sound conclusions - Essential

• Excellent written and verbal communication skills, communicating professionally, projecting a positive impact on recipients - Essential

• A personal commitment to a culture that emphasises continuous improvement through staff development and personal growth - Essential

Why Choose Us

• Contributory pension scheme 4% to 10% matched contributions
• Hybrid working
• Free onsite car parking
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
• Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
• Extensive annual Staff Wellbeing programme
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Annual flu vaccinations
• Access to an extensive range of corporate discounts on shopping, travel & days out
• Social events, including lunchtime walking, rounders, festive Fridays
• Travel loan

Our Values

Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.

Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.

We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:

Equal Opportunities Statement

TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.

We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.

Apply

Internal Applications

Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to recruitment@tch.org.uk.

For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.

Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.

If you have any questions, or require further clarification, please speak to HR.

External Applications

Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.

Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.

Key dates

Applications Close:

Sunday, 15 March 2026

Interview Date:

Monday, 23 March 2026