Scheduling Coordinator

Job Description

Organisation: Leicestershire County Council

Work Location: Customer Service Centre, County Hall, Glenfield, Leicestershire, LE3 8RA

Salary: £26,832 - £28,146 per annum (pro-rata for part-time) (Pay award pending)

Working Hours: 37 hours per week

Contract Type: Secondment

Closing Date: 22nd April 2026

Interview Date(s): TBC

Are you a highly organised and analytical professional looking to make a real impact in service delivery? Leicestershire County Council is seeking a proactive Scheduling Coordinator to join our Adults & Communities department within the Customer Service Centre (CSC); to cover maternity leave.

About the Role

As Scheduling Coordinator, you’ll play a pivotal role in planning, forecasting, and optimising staff resources to ensure the CSC meets performance targets and delivers exceptional customer service. Working closely with Team Leaders, Managers, and external system providers, you’ll manage rotas, monitor real-time adherence, and support workforce management tools such as Peopleware and Anywhere365.

Main duties and responsibilities:

• Develop and maintain effective rotas and resource plans.
• Forecast inbound, outbound, and administrative activities.
• Monitor staff adherence and coordinate leave records.
• Schedule mandatory training and track completion.
• Advise on service impact of leave and flexible working requests.
• Maintain and troubleshoot workforce management systems.
• Support performance improvement initiatives and report system issues.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

About You

To apply for this role, you must:

• Demonstrate experience of effectively utilising workforce management tools, ideally within a contact centre.
• Demonstrate the ability to prioritise competing workloads and work to deadlines with excellent organisational skills.
• Demonstrate an ability to take ownership of problems encountered with excellent problem-solving skills.
• Demonstrate excellent communication skills with internal and external colleagues.
• Demonstrate experience of protecting and managing information securely and confidentially.
• GCSEs including A-C in English and Mathematics or equivalent.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Enter name and job title Chelbie Shepherd

Telephone: +441163055973

Email: chelbie.shepherd@leics.gov.uk

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.

By applying for this post, you agree to our Terms and Conditions.

About us

About Leicestershire County Council

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.

Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us