Scheme Support Officer

Medway Council are seeking a Scheme Support Officer to join the team at level B. This level attracts a salary that is mid-point of the range. You will have related experience and be able to demonstrate applied and developed knowledge, experience and skills to be effective in this role. All elements of level A and B listed within the person specification are essential. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.

The primary purpose of this role is to deliver exceptional management services to residents in Homes for Independent Living Schemes, while providing cover for other schemes and Scheme Support Officers as needed.

Scheme Support Officers play a crucial role in enabling residents to live independently, whether or not they have a care package, and in helping them maintain their tenancies.

They promote resident’s wellbeing through regular welfare checks (daily or as agreed with the resident) and effectively collaborate with care management, community and nursing staff, the Medway helpline, GPs, and other organisations or stakeholders. Additionally, Scheme Support Officers are responsible for managing and maintaining the schemes, as well as monitoring and reporting on contractor performance.

Liaise with stakeholders in a way that promotes the One Medway Council Plan and embeds our values and behaviours. Accountabilities and outcomes: To undertake tenant document reviews to ensure all relevant information is current and reviewed twice yearly (medical/health information, medication, GP, emergency contact details and information held by central control). Undertake routine checks and effectiveness of the call system, telecare devices, and fire alarms – and any other systems that are identified as contributing to the health, safety, and wellbeing of tenants.

To undertake Fire, Health and Safety Risk Assessments and ensure all control measure are in place and applied, as to enable fire drills and evacuation procedures in accordance with the relevant risk assessments and procedures. Medway Council Job Profile To carry out needs assessment visits to include person centered risk assessment of all potential tenants to ensure they are suitable and understand the implications of moving into a HFIL sheltered scheme.

Develop and maintain effective communication, engaging with residents to avoid social isolation and encourage them to participate in various activities. Proactively identify routine repairs and maintenance issues whilst carrying out daily checks at the schemes to promote a safe and healthy living conditions. To monitor the scheme cleaning, grounds maintenance and contractors carrying out their duties at the HFIL schemes.

To ensure records are maintained to meet statutory requirements to support the efficient management and administration of the schemes and the welfare of residents and the provision of performance information.

At the discretion of the Head of Service, such other activities as may from time to time be agreed consistent with the nature of the job described above.

If you would like to have an informal discussion with the recruiting manager, please e-mail Judith Sheerin on judith.sheern@medway.gov.uk

Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.

When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.

The person specification of a job profile is split into three levels:

Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.

Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.

Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile

For further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online.

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.

We reserve the right to close this vacancy at any time prior to the closing date.