Search
Header navigation

Security Officer

Birmingham City Council
locationBirmingham
remoteOn-Site
ExpiresExpires: Expiring in less than 2 weeks
Full time

Are you calm under pressure, customer-focused, and passionate about providing a safe and welcoming environment for visitors? Birmingham City Council is seeking Security Officers to join the team at the iconic Library of Birmingham. This is a varied role combining security responsibilities with frontline customer service, helping to ensure the smooth and safe operation of one of the city's most visited public spaces.

About the Role

As a Security Officer, you will play a vital role in protecting the Library of Birmingham, its visitors, staff, and assets. You'll respond to incidents and emergencies, monitor security systems, support crowd management, and provide excellent customer service to library users and visitors. This role offers a unique opportunity to combine security expertise with public-facing service delivery.

Key Responsibilities

  • Carry out opening and closing procedures for the Library of Birmingham
  • Monitor and manage security systems, including CCTV, fire alarms, and stock security devices
  • Record, investigate, and respond to incidents, accidents, and security concerns
  • Activate emergency procedures and support evacuation processes when required
  • Provide effective behaviour management and escalate incidents appropriately
  • Support crowd and queue management during busy periods, events, and exhibitions
  • Work collaboratively with library colleagues, partners, and contractors to deliver an outstanding visitor experience.

    • About You

    We're looking for someone who has:

  • Experience working in a customer-facing environment delivering excellent customer service.
  • Previous experience in a security role, including incident management and emergency response.
  • Knowledge of security systems such as CCTV, alarms, and access control procedures.
  • Experience managing challenging behaviour, crowds, and queues within a public setting.
  • Strong communication skills and the ability to remain professional in demanding situations.
  • Good ICT, literacy, and numeracy skills.

    • Essential Requirements

  • Hold a valid Security Industry Authority (SIA) Licence and maintain it throughout employment.
  • Be willing to achieve and maintain First Aid and Defibrillator qualifications.

    • What we offer in return…

  • Membership of West Midlands Pension Fund – with generous employer contributions
  • Enhanced Holiday Entitlement – 30 days, increasing with length of service
  • My Rewards Scheme – access to over 800 brands providing discounts and savings
  • Health and wellbeing support – independent and confidential employee assistance and counselling

    • Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.

    Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

    We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

    Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

    Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

    Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

    Job Description and Person Specification