SEND Casework Officer

Job introduction

Job title: SEND Casework Officer

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

The role:

• To continue Liverpool’s commitment of ensuring that children and young people with special educational needs and/or disabilities (SEND) have a positive educational experience, we are looking for a SEND Casework Officer to work in support of pupils with Education, Health and Care (EHC) Plans. This will involve carrying out the statutory assessment and EHC plan review process, ensuring children and young people are placed and supported suitably in line with relevant legislation
• Being responsible for managing a caseload of children and young people under assessment for EHC plans and a cohort of children and young people with EHC plans already in place
• Being the first point of contact for families, providing excellent customer service and demonstrating good interpersonal skills in order to foster and maintain positive and effective working relationships with families and professionals
• Working in partnership with other agencies to achieve positive outcomes for children and young people as well as experience of working as part of a team, including multi-agency teams
• The successful candidate will be able to work under their own initiative on a specified caseload and as a part of a wider team to statutory timescales and deadlines and be expected to use all aspects of IT including Microsoft Office Suite
• You will have excellent mediation and negotiation skills with a proven ability to work effectively under pressure in addition to extensive experience of casework, including supporting families and legal challenge
• Working experience and in-depth knowledge of all aspects of the Children and Families Act 2014 and all associated legislation including SENDIST regulations is required

This vacancy is fixed term for the purpose of supporting with backlogs within the service due to long-term absences and will end 12 months from the contract start date.

Our offer to you:

• At least 27 days holiday, plus bank holidays rising, to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Next steps:

Closing date: midnight on Thursday 28 May 2026
Shortlisting date: Friday 29 May 2026
Interview date: 4 & 5 June 2026
Interview type: face-to-face

We reserve the right to close this vacancy early. Once the role has closed, you will not be able to submit an application, and we are unable to reopen the vacancy for you to complete it. We strongly recommend submitting your application well in advance of the closing date to avoid disappointment.

If you would like any further information or an informal discussion, please contact Amy Acharya at amy.acharya@liverpool.gov.uk.

Watch our recruitment video and see what life is like working at Liverpool City Council.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.