SEND SAS Performance and Monitoring Officer

Job Title: SEND SAS Performance and Monitoring Officer
Starting Salary: £32,578 progressing to £35,570 per annum (pro rata for part time)
Hours: 37
Location: Apsley
Contract Type: Permanent
Directorate: Children's Services

About the team

The SEND Specialist Advice and Support Service (SEND SAS) is a countywide service within Hertfordshire County Council's Children's Services directorate. We support children and young people aged 0-25 with special educational needs and disabilities, their families, schools, colleges and educational settings across Hertfordshire. Our specialist teams provide advice, guidance, training and support across a range of Special Educational Needs and Disabilities (SEND) needs, helping improve inclusion, access and outcomes for children and young people.

SEND SAS is entering an exciting phase of development as we continue to strengthen our performance culture, implement service improvements and contribute to wider SEND reforms and transformation across Hertfordshire. We are looking for an ambitious and analytical professional to help us drive this work forward.

About the role

This is an exciting opportunity to join the SEND SAS Leadership Team as our Performance and Monitoring Officer.

You will play a critical role in supporting strategic decision-making across the service by leading the coordination, analysis and presentation of performance information, business intelligence and service improvement activity.

Working closely with the Head of SEND SAS, Leadership Team colleagues, Business Intelligence teams and wider stakeholders, you will help ensure that data, performance information and stakeholder feedback are used effectively to shape services and improve outcomes for children and young people.

The role offers a varied portfolio of responsibilities including:

• Leading the development and maintenance of SEND SAS performance dashboards, reporting systems and management information.
• Analysing complex performance, service and stakeholder data to identify trends, risks, opportunities and areas for improvement.
• Coordinating service performance monitoring arrangements, leadership meetings and strategic planning processes.
• Supporting delivery of the SEND SAS Strategic Plan and monitoring progress against service priorities and key performance indicators.
• Producing high-quality reports, briefing papers and presentations for senior leaders and stakeholders.
• Monitoring service resources, budgets, traded activity and financial performance.
• Supporting service improvement projects, transformation programmes and SEND reforms.
• Coordinating stakeholder engagement activities, events, workshops and service development initiatives.
• Providing high-level business support to the Head of SEND SAS and Leadership Team.
• Uk Driving licence and access to a vehicle

This is a unique opportunity to influence strategic developments across a large countywide SEND service whilst developing your skills in performance management, business intelligence, planning and service improvement.

About you

We are looking for a highly organised and motivated individual who enjoys turning data and information into meaningful insight that drives improvement.

You will be confident working with complex information, engaging with a wide range of stakeholders and supporting senior leaders in a fast-paced environment.

Essential:

You will have:

• Experience of analysing, interpreting and presenting complex performance information.
• Advanced Excel skills and confidence working with large datasets.
• Experience of producing dashboards, reports and management information for senior leaders.
• Experience of developing or improving systems and processes.
• Strong analytical, problem-solving and organisational skills.
• Excellent written and verbal communication skills.
• The ability to present complex information clearly and confidently to a range of audiences.
• Experience of building effective relationships with internal and external stakeholders.
• Experience of supporting senior managers and balancing multiple priorities.
• Excellent attention to detail and a proactive approach to continuous improvement.
• The ability to work independently whilst contributing positively to wider team objectives.

Desirable

It would be advantageous if you have:

• Experience of Power BI or other business intelligence tools.
• Experience within Children's Services, Education, SEND or Local Government.
• Knowledge of SEND legislation, policy and current reform developments.
• Experience of project coordination, transformation or service improvement work.
• Experience of budget monitoring and financial reporting.
• Experience of organising meetings, events, workshops or governance processes.

Why Join Us?

This is an opportunity to make a genuine difference to the lives of children and young people whilst helping shape the future direction of one of Hertfordshire's specialist SEND services.

You will work alongside experienced educational leaders, contribute to strategic developments across Children's Services and play a key role in strengthening how we use performance intelligence, planning and improvement activity to deliver better outcomes.

If you are passionate about data, performance, service improvement and making an impact, we would love to hear from you.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 8. Please locate the job profile here:

Job profiles: Business support services

To hear more about this opportunity please contact Head of SEND Specialist Advice and Support Service (SEND SAS) Patricia Walker: Patricia.Walker@hertfordshire.gov.uk.

Interview Date: 27th November 2026

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

We are changing
Hertfordshire County Council is undergoing Local Government Reorganisation (LGR), creating a unique opportunity to help shape the future of local services. To find out more, visit https://www.hertfordshire-lgr.co.uk/

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.