Senior Business Change Manager

Job summary

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

Home Office Digital designs, builds, and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.

The Senior Business Change Manager plays a pivotal role within the Enablers Business Change & Communications team, leading end‑to‑end change delivery across high‑profile Home Office programmes. You will apply your expertise in Change Management to drive adoption, support benefits realisation, and shape best‑practice approaches across DDaT. Working closely with Delivery Teams and senior stakeholders, you’ll ensure readiness, alignment, and clear communication, while supporting junior colleagues and contributing to an agile, fast‑paced, and evolving transformation environment.

This role offers the opportunity to lead impactful change across major Home Office initiatives while developing your professional capability within a supportive, expert team. You will influence senior stakeholders, shape best‑practice approaches, and drive meaningful outcomes in a dynamic DDaT environment where your leadership, insight and innovation truly matter.

Job description

The Senior Business Change Manager is a key position within the Enablers Business Change & Communications team, responsible for leading the delivery of Change Management across complex and high‑profile projects within DDaT. You will draw on your experience of managing change in large‑scale programmes to shape, plan and deliver end‑to‑end business change activities, ensuring that solutions are understood, accepted, and adopted by users across the Home Office.

Working closely with Delivery Teams, you will develop change strategies, create high‑quality Business Change products, and ensure the programme remains aligned to best‑practice methodologies. You will maintain strong engagement with stakeholders at all levels, building trusted relationships that support adoption, influence decision‑making, and secure commitment to change.

You will take responsibility for assessing business readiness, identifying issues, and ensuring that benefits, outcomes and operating model improvements are achievable and measurable. You will also collaborate with Communications and Stakeholder Management colleagues to shape messaging, define clear communication plans, and support consistent engagement across impacted groups.

As a senior member of the Enablers Change, Comms and Training community, you will contribute to continuous improvement, provide guidance to junior staff, and help embed high standards of change capability across the profession.

Key Responsibilities

• Lead the end‑to‑end delivery of Business Change activities across assigned programmes, owning the Change Plan and driving benefits realisation and measurable outcomes.
• Embed recognised Change Management best practice within project delivery, ensuring alignment with Home Office Digital and wider Project Delivery methodologies.
• Produce high‑quality Business Change products that support effective user adoption and operational integration.
• Define, assess, and maintain business readiness criteria, tracking progress and contributing to informed go/no‑go implementation decisions.
• Identify, map, and prioritise stakeholders, ensuring their needs, expectations, and influence are reflected in engagement and communication approaches.
• Act as a trusted advisor and key point of contact for senior stakeholders, influencing decision‑making and maintaining strong cross‑organisational relationships.
• Work with Communications and Stakeholder Management teams to design and deliver clear, timely, and targeted Business Change messaging.
• Evaluate and improve Business Change communications and materials to ensure they meet user needs and support sustained adoption.
• Lead the design and delivery of improvements to business processes and operating models, ensuring alignment, efficiency, and consistency across Home Office Digital teams.
• Provide direction, coaching, and subject‑matter guidance to junior colleagues and impacted teams, contributing to capability development across the wider Business Change community.

Working Pattern

This role is available on a full-time basis with the option of compressed hours working. This role is also suitable for part-time working hours, with a minimum requirement to work [4 days / 34 hours] per week due to business requirements.

Training

You will be undertaking appropriate training for the role, and guided to constantly improve performance through personal development.

Travel

You may be required to undertake occasional travel to other Home Office work locations.

Person specification

Essential Criteria

You will demonstrate a strong passion for Change Management, with proven experience in:

• Leading Change Management activity within a large department or complex organisational environment.
• Applying recognised Change Management principles, methodologies and tools to deliver effective, scalable change.
• Communicating clearly and confidently, translating technical or complex information into accessible, user‑focused messages.
• Building strong relationships with senior stakeholders and influencing effectively across diverse groups.
• Demonstrating robust project management capability, including planning, risk management and dependency tracking.
• Working independently and proactively in fast‑moving, ambiguous contexts, adapting to shifting priorities.
• Organising your workload effectively, maintaining high standards of accuracy, quality and attention to detail.

Desirable Criteria

• Experience supporting junior colleagues and sharing best‑practice guidance.
• Exposure to IT operational or digital delivery environments, including delivering Business Change in a digital context.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Seeing the Big Picture
• Communicating and Influencing
• Working Together

We only ask for evidence of these behaviours on your application form:

• Changing and Improving

Benefits

In addition to your salary, a career with the Home Office offers a range of benefits, including:

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.

1. Application – by 23rd February 2026

As part of the application process, you will be asked to complete:

• CV
• Personal Statement (maximum 1000 words).
• Evidence of the Behaviour Changing and Improving (maximum of 250 words per Behaviour).

Your CV should consist of your career history, qualifications and skills/experience including any key achievements in each role. Your CV will be scored against the experience required for the role as noted within the essential criteria.

The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.

For guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.

2. Sift – week commencing 2nd March 2026

The sift will be held on the Personal Statement, CV, Behaviour Changing and Improving, as listed in the advert.

Should a high volume of applications be received, an initial sift will be conducted on the Personal Statement. Candidates who pass the initial sift will then be progressed to a full sift that will consist of all the remaining elements submitted (CV / Lead Behaviour Changing and Improving)Candidates who fail to meet the minimum pass score for the initial sift will not have their remaining submitted elements scored and will only receive a sift score for that assessed at the initial sift.

3. Interview – week commencing 23rd March 2026.

If you are successful at sift stage, you will be invited to an interview that will be Behaviours (as listed in the job advert) based questions.

The interview will take place via Teams.

For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.

Problems during the application process

If you experience problems accessing this advert, or you think you’ve made a mistake on an initial application, please contact hocandidates.grs@cabinetoffice.gov.uk, including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.

Do not create or attempt to submit another application, online test or use a different Civil Service Jobs account to proceed as this would be in violation of the candidate declaration.

Location Preferences

You can select up to three locations in order of preference. Please ensure that these are locations you are prepared to travel to. If you are offered a role at one of your preferred location(s) and you decline, your application will be withdrawn.

Reserve List

A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.

Reserve lists will be held for each location. Candidates will be appointed in merit order by location.

Candidates judged to be a near miss at interview may be offered a post at the grade below the one advertised without the need to go through a further selection process, providing the role has the same Success Profiles elements and essential skills. There is no guarantee that further such vacancies will arise.

Standards

All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.

Additional Security Checks

As well as successfully obtaining UK Security Vetting clearance, candidates will be subject to a range of additional checks. The range of checks carried out will depend on whether you are a current Home Office employee, existing civil servant or an external new entrant as well as the role requirements. The level of Criminal Record Check required for this role is Security Checks. Further details are included in the Notes to Candidates.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.

If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs

• Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Home Office Resourcing Centre
• Email : HORCCampaignTeamHSGPSGandMBG@homeoffice.gov.uk

Recruitment team

• Email : HOrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel that your application has not been treated in accordance with the Civil Service recruitment principles and you wish to make a complaint, then contact the Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

Attachments

2025-11-17 Pre-employment Checking - Document Requirements (V17) Opens in new window (pdf, 231kB)candidate_information_v16_January_2026 Opens in new window (pdf, 429kB)