Senior Business Support Officer

Are you passionate about developing your career in Business Support?

Are you ready to take on a dynamic, challenging role where no two days are the same?

If so, we would love to hear from you — apply today and take the next step in your career.

Are you enthusiastic about making a real difference across North East Lincolnshire?

We are seeking to appoint a Senior Business Support Officer to join the Business Support Service, based within our Children in Care, Leaving Care, Children’s Homes and Fostering and Adoption support service. This is an opportunity to contribute to the delivery of high-quality administrative support and coordination support to children, families and partner organisations across the borough.

If you're passionate about delivering top-tier support and take pride in maintaining exceptional standards for both internal and external customers, we’d love to hear from you!

If this sounds like you and you want to make a difference, apply now.

Our Vision:

A Centre of Excellence for Business Support, delivering a professional, high-quality service that is both visible and flexible for our customers.

Our Mission

To work collaboratively with our stakeholders to provide a resilient, respected, customer focused service.

Our Objectives:

• Provide high quality services to our customers.

• Support our staff to achieve their full potential within their chosen career pathway.

• Clear responsibilities and expectations between Business Support and our customers

• Implement performance management arrangements.

• Promote our service and network to identify and secure new opportunities.

What will your day look like?

The role is responsible for providing professional, flexible and resilient business support across a range of functions. The successful candidate will support workflow coordination, ensure delivery of high-quality customer service, and contribute to continuous service improvement.

Responsibilities include coordinating work allocation, supporting colleagues, handling escalations, and contributing to projects and process improvements.

What We Are Looking For

- Experience delivering a range of business support and administrative functions

- Ability to coordinate work and manage workflow effectively

- Strong communication and organisational skills

- Confidence using IT systems and producing reports

- Flexible and proactive approach to work

Key Information

This post will support service delivery across Children in Our Care, Care Leavers, Children's Homes, Fostering & Adoption and CAPE.

This is a part-time role, based in New Oxford House, Grimsby, working 18.5 hours per week as follows:

- Wednesday: 1:00pm – 5:00pm

- Thursday: 8:30am – 5:00pm

- Friday: 8.30am - 4.30pm

Additional Information

This role forms part of the Central Business Support model. A full range of administrative duties may be required, alongside supporting service developments and improvements. A driving licence is desirable due to travel requirements.

How to Apply

We welcome applications from both internal and external candidates.

Should you be successful in your application, we would be delighted to invite you to our Interview.

For more information, please refer to the attached guidance and role profile. If you would like an informal discussion, please contact:Insidebusinesssupport@Nelincs.gov.co.uk

Key Dates

Advert closing date: Sunday 2nd November 2026

We aim to interview candidates: w/c Monday 9th November 2026

We want you to have the best interview experience with us, we will provide candidates selected for interview their questions in advance of meeting us by 4pm the evening before.

We reserve the right to close our adverts early if we have received a significant volume of suitable applications.

We love AI and think it plays a great rolein the world of work. However, for your application, we want to hear from YOU! As such, we will be testing applications to determinethe use of AI, and applications that have heavily utilised the function will be scrutinised for suitability.

Check out our NELC Benefits brochure attached for more information on the brilliant benefits available working at North East Lincolnshire Council!

Do you need support?

Looking for career support? Wendy Trask from the Career Café can provide advice and guidance on job searching, completing application forms, building confidence, and accessing digital support. To speak with Wendy, call or text 07702 338542.