Senior Case Manager, SEO, Perm, Liverpool/ Newport

Job summary

Job Purpose

As Senior Case Manager, you will be responsible for managing the delivery of compliance cases in furtherance of the Commission’s statutory functions to identify and investigate apparent misconduct and mismanagement and abuse in charities; this will involve some of the Commission’s high-risk cases and those of interest to the public. You will be responsible for ensuring that the Commission’s risk framework is properly applied for all cases, including statutory inquiries, and that the Commission’s legal powers are properly applied to protect charities and their property/assets from risk of, or ongoing, abuse.

The High Risk Compliance team is responsible for investigating and addressing allegations of misconduct and/or mismanagement within charities. The team’s work includes cases where charities have been, or are at risk of being, abused for terrorist, extremist, or other malign purposes. Knowledge and/or experience in terrorism, extremism, or state threats is not essential but is desirable.

You will lead and manage a team to deliver casework outcomes, ensuring our powers are exercised correctly, proportionately and in a timely way, focusing on the outcome and impact of our work. You will be accountable for the delivery of the key performance indicators for your team in terms of delivering casework outcomes, quality and consistency within a cycle of continuous improvement, all underpinned by our customer service ethos and principles. In addition, you will mentor and support Case Managers and Case Officers in the progression and management of their cases and provide advice and support to members of the team about the use of legal powers and a range of case strategies.

Your work will focus on personally leading regulatory matters where the matters are most complex, highest risk, and highest profile involving charities from across the sector. You will take proportionate action to address wrongdoing and prevent harm within and of the charity sector. Your effective management of these cases will have a significant impact on public perception and the Commission’s ability to build public trust and confidence in the charity sector.

You will take proportionate action to address wrongdoing and prevent harm within and of the charity sector. Your effective management of these cases will have a significant impact on public perception and the Commission’s ability to build public trust and confidence in the charity sector. Ensuring charity can thrive and inspire trust, so that people can change lives and strengthen communities.

Job description

Key Responsibilities:

1. Leadership and Management Responsibilities: Technical oversight and mentoring and/or line managing a team, often across different locations, setting priorities and motivating staff to meet operational targets and deliver quality regulatory outcomes; involved in leading change and continuous improvement and wider departmental and organisational priorities.
2. Manage Complex Work: Manages complex regulatory casework that may include statutory inquiries and competing priorities across teams, providing supervision and advice on issues of the highest risk and novel work; works in line with guidance, business rules and legal requirements.
3. Make and Record Evidence Based Decisions: Uses risk-based judgement to identify appropriate solutions and outcomes to the highest risk / profile issues, giving assurance to senior management and the Board when required; makes decisions independently, using evidence and analysis; works collaboratively with legal, accountancy, press and intelligence colleagues as appropriate. Where managing staff ensure they also make and record evidence-based decisions.
4. Engage Stakeholders Effectively, Working with External Partners: Where appropriate, ensures trustees understand and discharge their legal duties; considers use of legal powers where necessary to ensure compliance; ensures teams use multiple communication channels: written correspondence, calls, and face-to-face; engages proactively with key stakeholders, including sector representatives, Parliamentarians, other regulators, government departments, and law enforcement to deliver robust and high impact regulatory outcomes.
5. Deliver Organisational Objectives: Contributes personally to the team’s outputs and successes; where relevant leads teams to meet performance and quality targets, role modelling the Commission’s and Civil Service values and behaviours.
6. Lead On and Implement Quality Assurance Standards: Undertakes reviews and/or assurance to assess against agreed quality standards. Provides feedback and contributes to Directorate-level continuous improvement, embedding lessons learned.
7. Take Ownership of the Development of Self and Others: Develops a broad range of skills across the job family and identifies and shares good practice proactively; identifies development opportunities and seeks support and input where appropriately; takes lead responsibility for developing and maintaining standards and identifying training opportunities, gathering good practice from inside and outside the organisation.
8. Policy & Strategy: Develops, implements, and advises on policy and business strategy, often translating high-level goals into operational plans.
9. Resource & Risk Management: Manages resources while identifying and managing risks.

Person specification

Essential Criteria

Ability:

• Strong written and verbal communication skills and presentation skills
• Excellent relationship management skills
• Ability to gather information from internal and external sources
• Strong analytical skills and sound judgement to evaluate large amounts of complex information
• Able to manage and conduct own caseloads to set standards, and oversee the caseloads and performance of others.
• Leadership and people management – with the ability to develop and lead a high performing team.

Experience:

• Experience of leading areas of work and helping to develop the skills of others.
• Experience of conducting investigations or other regulatory work
• Experience of evidential information gathering and analysis/case working
• Experience of managing a large workload with competing demands.
• Planning and prioritising competing demands to ensure performance targets and deadlines are met.

Technical:

• Operational knowledge of investigations legislation, practices and regulatory frameworks gained from working with, or in, the charity sector, other civil regulator or investigatory body.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Leadership
• Delivering at Pace

Benefits

Alongside your salary of £44,027, Charity Commission contributes £12,754 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

This is your chance to make a contribution that really matters and to make an impact in an organisation where your voice will be heard and your hard work noticed.

Watch this short video to find out more about us.

We operate a flexible hybrid working policy where office attendance is combined with at least 3 days homeworking per week dependent on role requirements.

We recognise everyone as an individual, accepting people for who they are and treating everyone fairly. We welcome the unique contribution diverse applicants bring from all backgrounds and we aim to have a workforce that represents the wider society that we serve. We champion inclusion and wellbeing, aiming to create a workplace where everyone feels valued and has a sense of belonging.

We do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

We offer access to the highly competitive Civil Service Pension Scheme (employer contributions of 28.97%), far more than in the private sector, and a flexible, family-friendly environment. Additionally, you can look forward to other great benefits via our ‘Perkbox’ and ‘Edenred’ schemes. These include everything from an interest-free season ticket loan and bicycle loan (after two months) to discounts on gym membership, cinema tickets and restaurants. Please see the attached Charity Commission benefits document.

A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30 days per year.

The Charity Commission’s operational ambition is to realise the Commission’s values of being an expert regulator that is fair, balanced, and independent, which works in a way that is supportive, collaborative, and innovative to achieve our ambitions. We want to develop our capability to regulate charities to realise this goal and meet our statutory and public duties to ensure that charity in England and Wales can deliver maximum benefit to society in a way that upholds its reputation in the eyes of the public.

Work at the Charity Commission and you’ll make a difference every day to:

• The 170,000 charities of all shapes and sizes that we regulate across England and Wales.
• The trustees we partner with and advise.
• The people and causes that benefit from the £10bn generously donated each year by the public.

Find out more about working for us here.

To note: Any move across the Civil Service on or after 4 October 2018 may have implications on an employee’s ability to carry on claiming childcare vouchers.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

To apply for this post, you must complete an online application with the following:

• A blind CV setting out your Job History/Full Qualifications/Previous skill and experiences.
• A Personal Statement (maximum 750 words) demonstrating how you meet the essential criteria for the role outlined on the Job Description.

We will assess your CV and Personal Statement against the Essential criteria for the role.

We will ask you to carry out a scenario at interview and we will assess you against Strengths the following Behaviours at interview:

• Making Effective Decisions
• Communicating and Influencing
• Leadership
• Delivering at Pace

Interview Arrangements

Interviews will be taking place via MS teams

The sift is due to take place on the 10/07/2026

Interviews will be taking place on 21/07/2026 & 22/07/2026

We will try to meet the dates set out in the advert. There may be occasions when these dates change. You will be provided with sufficient notice of the confirmed dates.

At the interview, the panel can then probe further and ask applicants to provide further specific examples that show how they best demonstrate their skills.

We reserve the right to raise the score required at any stage of the process to manage numbers.

Behaviours:

The distinguishing Behaviours (the required skills, knowledge, and behaviours) for this role are set out in the Civil Service Behaviours Framework 2018 (Success Profiles - GOV.UK (www.gov.uk)) and should be referred to when making this application.

You are required, under the Behaviours approach, to describe how you have dealt with a specific situation.

You must give evidence of your knowledge, skills, and behaviours and how you have applied this, such as what you did or said and how you interacted with other people.

When you are giving your examples, do not spend too many words on description and background information. Avoid using general or unspecific statements. Instead say what the situation was, what you did, what your thought process was and what was the result.

This post is full time however those applicants who do or wish to work an alternative working pattern are welcome to apply. The preferred working pattern may or may not be available. You should discuss this with the vacancy holder.

Reasonable Adjustment:

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled persons, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via Charitycommissionrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

Reserve Lists:

If we have more successful candidates than available vacancies, we will hold a 12-month reserve list as standard.

During that time, we may use the list to fill the same, or similar roles with closely matching essential criteria, without further testing of merit. Any appointments from the Reserve list will be made in strict merit order.

Applying:

We recognise everyone as an individual, accepting people for who they are and treating everyone fairly.

All applications for these vacancies must be made online. There are limited exceptions to this. Paper applications will only be considered if you have a disability that will prevent you from applying online. If this is the case, please email Charitycommissionrecruitment.grs@cabinetoffice.gov.uk

Once you have submitted your application it cannot be amended; only submit your application when you have completely finished and answered all the relevant questions.

Please note that late applications will not be accepted.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

New entrants are expected to join on the minimum of the pay band.

For further information on National Security Vetting please visit the Demystifying Vetting website.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Joshua Farbridge
• Email : Recruitment@charitycommission.gov.uk

Recruitment team

• Email : charitycommissionrecruitment.grs@cabinetoffice.gov.uk

Further information

The Charity Commission’s recruitment processes are underpinned by the Civil Service Commissioner’s Recruitment Principles, which outlines that selection for appointment is made on merit based on fair and open competition.
If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, and wish to make a complaint, then you should contact in the first instance hrselfservice@charitycommission.gov.uk.
If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web page here.

Attachments

SEO Senior Case Manager - Job Description Opens in new window (pdf, 314kB)SEO Senior Case Manager JD - Welsh Opens in new window (pdf, 232kB)Benefits Opens in new window (pdf, 169kB)Benefits - Welsh Opens in new window (pdf, 170kB)