Senior Contract and Monitoring Officer

Job Description

The London Borough of Harrow is seeking a Senior Contract and Monitoring Officer to support the delivery of commissioning priorities within Adult Social Care. Reporting to the Head of Service, the postholder will work collaboratively with key stakeholders to develop commissioning strategies aimed at improving the health and wellbeing of the local population through essential support and preventative services.

A core focus of this role is the regular contract monitoring and performance review of providers across Learning Disability, Mental Health, Younger Adult, and Children’s services. You will support Strategic Commissioners by ensuring high levels of service delivery and strict contract compliance. This involves a proactive approach to market shaping and market management, ensuring that the local marketplace remains robust and responsive to the needs of vulnerable residents.

The successful candidate will contribute significantly to the development of commissioning strategies and the ongoing assessment of service effectiveness. You will be responsible for building strong, effective relationships with operational staff, partner agencies, and service users to ensure commissioned services are fit for purpose. Where monitoring activities identify areas for improvement, you will be expected to follow these up comprehensively to ensure high standards are maintained.

This role requires a professional with a keen eye for detail and the ability to foster partnership working. It offers a unique opportunity to influence the quality of care and support across a diverse range of specialist services in the borough.

The successful candidate will possess:

• A strong educational background or clear evidence of relevant further training and professional development.

• A high level of technical competence across the specific areas detailed in the job description.

• Proven experience working within Social Care, specifically in Learning Disabilities, Mental Health, Younger Adults, and Children’s services or related fields.

• Extensive experience in multi-agency collaboration and engaging with a diverse range of stakeholders.

• Demonstrable experience in monitoring service providers and managing provider relationships.

• Excellent communication and partnership-working skills to foster effective professional networks.

• The ability to interpret complex service needs alongside detailed financial data.

• Practical experience working with various procurement processes and frameworks.

This post will require a satisfactory enhanced DBS check.

For more information, please refer to the Role Profile/Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.

Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.

Harrow redeployees will be given priority consideration.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn