Senior Coordinator- Ferries

INTERNAL SECONDMENT OPPORTUNITY

Interim Senior Coordinator, Mersey Ferries.

Immediate start, initial 6 monthsperiod. Hybrid working Monday to Friday with flexibility to host some evening and weekend events on board our Vessels.

External Applications will not be considered.

Base locations: Pier Head, Secombe, Mersey Ferries

About the opportunity

This opportunity offers the chance to play a key role in how our customer‑facing services operate across Ferries and Tunnels tours, planning and delivering events & Charters. It’s a hands‑on role with real variety, where no two days look the same.

If you enjoy coordinating activity, solving problems, working with people and being right at the heart of customer experience, this role offers all of that and more.

We’re keen to fill this role quickly and will take an open‑minded approach to applications. You don’t need to meet every part of the essential criteria to be considered, and we’d encourage colleagues to express interest if they feel they could make a positive contribution to the role.

What you’ll be doing

You’ll help coordinate the smooth delivery of customer services across multiple locations and services, making sure customers get a consistent, high‑quality experience.

That includes:

• Supporting day‑to‑day customer service operations across Ferries with a focus on our events and special cruises. There may also be an involvement with our Tunnels tour Team.
• Working closely with colleagues, partners and stakeholders to keep services running effectively
• Playing a key role in sales activity, including charters, events and group bookings
• Acting as a host for charter and events activity, helping deliver standout customer experiences
• Supporting contract compliance, procurement activity and value‑for‑money service delivery
• Using feedback and insight to help improve how services are delivered
• Promoting safe working practices and managing risk appropriately
• Being part of a team that’s open to change, improvement and new ways of working

About you

You will bring:

• Experience in a customer‑focused or commercial or events environment
• Strong communication and organisational skills
• Confidence working with customers, colleagues and stakeholders
• A practical, proactive approach and the ability to manage competing priorities
• Commercial awareness and an eye for improving how things are done
• A commitment to inclusive, accessible services and high standards of behaviour

You will be comfortable working both independently and as part of a team, and you’ll be motivated by delivering good outcomes for customers.

Should you wish to discuss the role informally please contact lucy.taylor-rafferty@liverpoolcityregion-ca.gov.uk or David.Poole@Liverpoolcityregion-ca.gov.uk

Please apply using the employee self service portal' by 14th May 2026 .

Interviews will be held on 21st May 2026, location to be confirmed.