Senior Council Tax Recovery Officer

Job introduction

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.

About the role

At West Northants Council, it’s about our people and the difference they make. As a Council Tax Recovery Senior Officer, you’ll play a key role within our Revenues & Benefits service, helping to ensure income is collected accurately and efficiently to support vital services for our communities. You’ll act as a specialist in Council Tax recovery, handling complex cases while supporting the wider team to deliver a high-quality, customer-focused service. This is an excellent opportunity to take the next step in your career, using your expertise to influence performance, improve processes and help shape a resilient, high-performing team.

Additional information

You’re an experienced Revenues professional with strong knowledge of Council Tax recovery and the confidence to handle complex cases. You’re highly organised, able to manage competing priorities and work to tight deadlines while maintaining accuracy and attention to detail. With excellent communication and influencing skills, you can support colleagues, provide constructive feedback and engage with customers in a professional and empathetic way. You’re proactive, solutions-focused and comfortable taking the lead when needed, and you’re committed to continuous improvement and delivering high-quality outcomes, reflecting our THRIVE values in everything you do.

Company information

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

Please note we reserve the right to close the advert early if we receive a high volume of suitable applications, so we recommend applying as soon as possible to avoid disappointment.

West Northants Council, where careers thrive.