Senior Delivery Manager

Job summary

Senior Delivery Manager

70,000per annum

Bedford

Permanent

Hybrid Working

Join us at the Money and Pensions Service (MaPS) as a Senior Delivery Manager. This role offers you the chance to make a significant impact by leading the delivery of complex, high-risk digital products and services that improve financial wellbeing across the UK. You’ll be at the forefront of agile transformation, mentoring delivery managers, and driving inclusive, user-centred design.

You’ll be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing.

Job description

Role Overview

The Senior Delivery Manager will report directly to the Lead Delivery Manager. In this role, you will be responsible for:

Role details

• Developing, guiding and coaching delivery manager line reports, providing them with frequent feedback and supporting the growth of their careers
• Ensuring that there is a shared understanding of goals and priorities by openly communicating with a diverse group of stakeholders and operational teams to understand business needs, enabling ideas and assisting team members.
• Ensuring compliance with relevant standards: Gov.uk service standards, accessibility, brand, SEO; etc.
• Proactively managing dependencies, overcoming obstacles and getting the best value against constraints.
• Managing risks and budgets to deliver the best possible value for money.
• Lead and motivate multi-disciplinary teams, ensuring they deliver our priorities whilst also maximising the teams full potential.
• Using best practice agile and lean methodologies to iterate products over time to continuously meet user needs and delight customers.
• You will be comfortable in a fast-paced environment and an authentic leader for your team and within the DMI directorate.

Key accountabilities:

• Main point of contact for business stakeholders on digital projects.
• Leads the product release planning and sets expectations of functionality with key stakeholders considering impact on Service Delivery, front-line MaPS colleagues and customer experience.
• Has a strong enough grasp of customer and business needs to be able to take decisions for an in-progress project, propose compromises to resolve conflict and know when to escalate decisions to a project group or the right decision-maker.
• Facilitates agile principles within the team. To enable constructive debate on the best experiences and resolve them where possible. Direct further testing and research where required.
• Contributes to operational planning by understanding business needs and translating them into estimates for resource planning
• Championing agile delivery across the organisation and leading a community of practice comprising MaPS employees, contractors and 3rd party partners.

Person specification

You will need to demonstrate the following skills and experience.

To excel in this role, you will need to demonstrate you can pply practitioner to expert level delivery skills in the following areas:

• A recognised practitioner who coaches and leads teams in Agile and Lean practices, promotes best practice approaches, continually reflects, challenges, and adapts ways of working to support ongoing improvement and innovation.
• Takes responsibility for complex relationships with contracted suppliers and identifies appropriate contractual frameworks and appropriate suppliers.
• Negotiating with contracted suppliers and getting good value out of contracts and suppliers.
• Mediating between people and mending relationships, communicating with stakeholders at all levels. Managing stakeholder expectations and moderating discussions about high risk and complexity, even within constrained timescales. You can speak on behalf of and represent the community to large audiences inside and outside of government.
• Negotiating, influencing or setting budgets in complex environments. You can write or input into business cases, statements of work and can communicate business-value propositions.
• Apply experience in multiple parts of the product life cycle. You can recognise when it is right to move forward and when it is right to stop. You can recognise the appropriate deliverables and the right people to meet them, working with other Agile delivery operations throughout the product life cycle. You can plan and engage with the appropriate stakeholders at a particular stage in the project.
• Optimise the delivery flow of teams, addressing the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. You can identify innovative ways to unblock issues.
• Identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. You add value and can coach the organisation to inspect and adapt processes, guiding your teams through the implementation of a new process.
• Lead a continual planning process in a very complex environment, planning beyond product delivery, identifying and managing dependencies in plans across services and co-ordinate delivery.
• Identify problems or issues in the team dynamic and rectify them. You can identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses, engaging in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision stick. You can accelerate the team development cycle.

Benefits

About Us
The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.

At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:

• Caring
  We care about our colleagues and the people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and making a positive societal impact.

Our Inclusive Working Environment
By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”

Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.

What We Offer

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan for season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye tests & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

Flexible Working
At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Career Development
In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Reserve List
If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Application Process
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Job Reference: MaPS00943

Close Date: 26/01/26

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Nick Heron
• Email : nicholas.heron@reed.com

Recruitment team

• Email : nicholas.heron@reed.com