Senior Delivery Manager

Job summary

We’re responsible for Land Transaction Tax and Landfill Disposals Tax. Our work raises revenue to support public services, like the NHS and schools, in communities across Wales. But that’s not all, we're also involved with and support future tax design for Wales.

Join a place with purpose
You’ll join a team of 100+ talented people from across 14 different professions. Our culture is best described as innovative, collaborative and kind. By working together, we’ll deliver a fair tax system for Wales.

Our people
You’ll be working with people from a wide range of backgrounds and experience. From Operations, Policy, Digital and Data, HR, Communications to Finance – there’s a place for you in our friendly team.

You’ll be our greatest asset

You’ll be joining an inclusive organisation and be part of a team where you can thrive, be rewarded and heard.

We’re recognised as one of the top organisations for people engagement in the Civil Service People Survey. Inclusion and fairness are one of our strongest areas, as well as pay and benefits – our People Survey results say it all!

We’re also recognised for being innovative and a digital, ‘cloud-based’ organisation that supports hybrid and flexible working enabling a great work-life balance.

More about working for us, our roles and our Corporate Plan 2025 - 2028

Job description

We are seeking a highly organised and results-driven Senior Delivery Manager to lead and deliver a diverse portfolio of projects across the Welsh Revenue Authority. Working in a fast-paced environment, you’ll identify and manage risks to ensure projects are delivered on time, within budget, and to the highest quality standards.

The ideal candidate will act as a true leader to facilitate collaboration, decision-making, effective planning of work, clarity on vision, scope, goals and roadmap. Whilst managing conflicting priorities and conflict resolution and applying a range of methodologies to deliver innovative solutions.

You will oversee a wide variety of projects, from business change initiatives to IT infrastructure delivery and software development. This includes acquiring resources and coordinating the efforts of team members. You’ll be working closely with both specialist and generalist colleagues and third party contractors, so being collaborative, supportive, and able to inspire trust and confidence is key.

This role requires flexibility, effective leadership and negotiation skills, and a commitment to your own and your team’s continuous development. You’ll need to be someone comfortable with change and be able to adapt to different project demands.

This is an important in the Digital team within WRA, and is aligned with UK Government Digital and Data Profession.

“This is a great opportunity for a DDAT professional to take the lead on delivering new business critical digital services”.

Anthony Pritchard, Chief Digital Officer

Person specification

• Lead end-to-end delivery of large and/or complex IT and change projects.
• Prioritise and manage a backlog of work in collaboration with service owners, product owners and business stakeholders to align delivery with strategic vision and goals.
• Build and motivate high-performing internal and external multi-disciplinary teams helping them to organise and plan their work, ensuring effective communication and collaboration.
• Define project scope and develop detailed delivery plans, schedules, and resource allocations, reporting on progress and outcomes to stakeholders.
• Identify and mitigate project risks, issues and dependencies. Maintain delivery momentum: removing blockers and addressing issues
• Ensure appropriate tools are deployed and that methods and practices are implemented and followed.
• Develop and review estimates and assumptions for the project’s resources and costs.
• Oversee commercial negotiations with third party suppliers and financial forecasting and budget tracking. Input into budgets, business cases, balancing cost vs value, monitoring financial health in delivery.
• Develop and maintain key relationships with internal customers and key third party contractors.
• Ensure quality assurance and compliance with IT standards and policies.
• Facilitate post-project reviews and continuous improvement initiatives.

Candidate Information Session

If this seems like a role you’d be interested in, join us for our virtual Candidate Information Sessions. You’ll meet the Line Manager, get an overview of the role as well a feeling for what it’s like to work at the WRA. We’ll also talk through our benefits and provide helpful tips for your application with us. Please register for one of the sessions below:

5th February 2026 at 12.30pm - Register here: Business Wales Events Finder - Candidate Information Session - Senior Delivery Manager

5th February 2026 at 16.00pm - Register here: Business Wales Events Finder - Candidate Information Session - Senior Delivery Manager

Qualifications

ScrumMaster, Agile Practitioner, Project Management Professional (PMP), PRINCE2 or equivalent.

Languages

We’ve undertaken an objective assessment of the Welsh language skills needed to undertake the duties of this role. For this role:

Welsh language skills
Welsh skills are not essential. This means that you do not need Welsh language skills to undertake this role and these skills won’t be assessed during the recruitment process. However, we actively encourage all staff to learn or improve their Welsh language skills and offer a range of opportunities to suit everyone.

Benefits

Alongside your salary of £61,098, Welsh Revenue Authority contributes £17,700 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• 31 days annual leave + Bank holidays, and 2 Privilege days
• Flexible and hybrid working
• Generous employer pension schemes with a contribution of upto 28.97%
• Tusker car scheme
• Vivup Cycle2Work and advances of salary for season Travel Tickets
• Lifestyle Benefits offering discounts on shopping, restaurants and entertainment
• Wellbeing hour each week
• Access to subsidised sports groups
• Generous family-friendly leave policies
• Free Welsh language courses and time off to learn
• Access to a range of staff diversity networks
• Free counselling and support service via our Vivup Employee Assistance Programme and Your Care Health platform
• A thriving culture that’s described as innovative, collaborative and kind.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

We’ll always be clear about how we assess your application, at each stage of the process. This will usually include:

• Assessment of your Application Form and CV against the relevant Success Criteria
• A panel interview (if you’re successful at the initial sift stage)
• If any additional assessments are needed for this role, such as a test or presentation at interview, we’ll let you know in advance.
• Should a large number of applications be received, an initial sift will be conducted using the lead behaviour, Making effective decisions.

We’re proud to be a Disability Confident Leader so we’ll ask you if you need any adjustments at each stage of the recruitment process. So that we can support you in a way that works for you, we’ll offer a pre-interview accessibility chat to anyone that declares a disability or needs any adjustments. This will take place with someone who is independent of the recruitment process and you won’t be placed at any disadvantage as a result of needing adjustments.

A reserve list may be held for this role for applicants that have scored above the appointable threshold at interview. This means that if a similar vacancy becomes available in the next 12 months we may contact you to offer you the role.

Success criteria

Behaviours

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Making effective decisions

Clarify your own understanding and stakeholder needs and expectations, before making decisions.

Ensure decision making happens at the right level, not allowing unnecessary bureaucracy to hinder delivery.

Yes

Yes

Changing and Improving

Consider the full impact of implementing changes on culture, structure, morale and the impacts on the diverse range of end users, including accessibility needs.

No

Yes

Managing a quality service

Make clear, practical and manageable plans for service delivery. Ensure adherence to legal, regulatory and security requirements in service delivery.

No

Yes

Strengths

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Adaptable

You can adapt to variations in work or environment. Your effectiveness is not affected by change. You are flexible and versatile. You act as an advocate for change.

No

Yes

Negotiator

You support constructive discussion and enjoy getting all parties to reach an agreement.

No

Yes

Experience

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Experience in delivering large-scale, complex digital change projects, including software development, infrastructure, or systems integration projects.

Yes

Yes

Experience of delivering multiple projects simultaneously, using a range of project management methodologies (Agile, Waterfall, Hybrid).

Yes

Yes

Experience of leading high performing multi-disciplinary teams to deliver successful outcomes and developing delivery professionals.

No

Yes

Qualifications

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

ScrumMaster, Agile Practitioner, Project Management Professional (PMP), PRINCE2 or equivalent.

Yes

No

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Luke Cox, Yolk Recruitment
• Email : luke.cox@yolkrecruitment.com
• Telephone : 07458 160 673

Recruitment team

• Email : luke.cox@yolkrecruitment.com

Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition. See the Civil Service Commission's recruitment principles where this is set out.
If you feel your application has not been treated in line with the recruitment principles, and you wish to complain, you should contact the Head of HR.
Email: hr@wra.gov.wales
If you’re not satisfied with our response, you can contact the Civil Service Commission.

Attachments

Job description Senior Delivery Manager - english (Final) Opens in new window (pdf, 308kB)Disgrifiad swydd - Uwch Reolwr Cyflenwi -cy_gb -(Final) Opens in new window (pdf, 309kB)