Senior Delivery Manager

Job summary

The Agency has recently launched an ambitious strategy around how it will deliver its mission over the next 5-years. In order to deliver against this strategy, we need people who can help us to manage and deliver a wide range of projects. The pace of change within the digital and tech world means we need to be agile and innovative in how we respond to threats while exploiting the opportunities these present.

As a Senior Delivery Manager you will manage specific technical projects on a day-to-day basis. You will be responsible for driving and overseeing the delivery of the Project to ensure the objectives are clearly defined and achieved within the agreed time, cost and quality constraints.

You will have a key role in working with stakeholders to ensure the agreed project outputs are delivered to enable benefits to be realised. You will be working with internal and external senior stakeholders, partners, business leads and colleagues across the Agency.

The breadth and complexity of our work means that we are looking for talented and motivated individuals to join us, using the skills and experiences you bring to be part of multi-disciplinary teams to build, operate and sustain our world leading capabilities. It's a demanding but rewarding job with opportunities to develop your skills and career whilst doing work that makes an impact to the UK and the communities we serve.

Please note:

1) The Digital Data and Technology, and Transformation Commands are recruiting for this position. If successful, you will be allocated to one of these areas.

2) This role sit within the Delivery manager - Government Digital and Data Profession Capability Framework

Job description

We are looking for effective technical delivery project management professionals who have proven experience of managing multi-disciplinary project teams to deliver change across medium to large complex projects. You will be instrumental in ensuring delivery of the agreed outputs, ensuring appropriate Benefits Realisation Strategy is in place to monitor long term delivery of benefits.

Your responsibilities will encompass the day-to-day management and leadership of technical project teams and line management of project managers. You will provide effective leadership and management controls, set project controls, design the project structure and organisation appropriate to stage and set appropriate delivery methodologies while managing effective transition between project phases.

You will be responsible for driving and overseeing the delivery of projects including budget management to ensure the objectives are clearly defined and achieved within the agreed time, cost and quality constraints. You will have a key role in project governance and working with stakeholders, to ensure the agreed project outputs are delivered to enable benefits to be realised. Moreover, you will be a driving force in fostering a culture of efficiency, effectiveness, and ambition within the directorate and beyond, challenging conventional thinking, and stimulating innovative solutions.

Duties and Responsibilities:

• Delivery - Create and lead the project to optimise delivery of agreed outcomes within time, cost and quality constraints and enabling benefit realisation.
• Project Management and Team Leadership - Day-to-day management and leadership of the project and the multi-disciplinary project teams. Provide effective leadership and management controls. Set project controls. Design the project structure and organisation appropriate to stage. Set appropriate delivery methodologies. Manage effective transition between project phases.
• Project Performance and Controls - Cascade vision and translate into delivery objectives for the team. Develop and maintain Project Plans. Identify and set appropriate Project Controls. Manage performance and report progress to sponsors. Performance manage cross-functional teams and suppliers to deliver to time cost and performance. Deliver projects in line with established government and Agency standards.
• Supply Change Management - Knowledge and experience of securing contracts and management. To ensure effective, fit for purpose, supply change arrangements. Experience of managing supplier performance.
• Business Case - Review business cases with input from specialists as necessary.
• Budget - Develop and manage complex budgets and track delivery. Good understanding of financial controls, procurement processes and techniques.
• Resources - Identify skill requirements; and deploy and develop resources. Manage medium sized team. Ensure/negotiate resource commitment from different business areas.
• Benefits Realisation - Deliver the agreed business case benefits and outcomes. Ensure appropriate Benefits Realisation Strategy is in place, and monitor longer term delivery of benefits against the business case.
• Stakeholder Management - Identify and manage stakeholder relationships and need for senior level support. Manage internal and external relationships as appropriate.
• Risks & Issues - Identify and manage complex business and technology risks and issues. Develop mitigating actions to unblock and escalate as appropriate. Identify and work with related projects to manage inter-dependencies.
• Governance - Support effective governance and decision making. Provide reporting and engage in mechanisms that hold you, as Project Manager, to account for delivery.
• Assurance - Engage with assurance reviews and support action on recommendations. Organise assurance processes such as gateway reviews, as required.
• Change Management - Ensure effective Change Management processes are in place to agree and document changes to deliverables as agreed with stakeholders.
• Guidance & Support - Provide support, guidance and coaching for the project team. Show commitment to personal development. Promote effective individual and team performance.
• Contribution to the Profession - Commit to contribute to events and initiatives that improve the project and programme delivery profession capabilities and standards within the Agency.

Person specification

• Project management of technical projects - Hands on experience of leading the project management and performance of medium to large complexity technical projects, using a range of project management tools to deliver successful outcomes. Breadth of experience of managing multiple platform and infrastructure projects under one or more of these areas: Applications (e.g. Software as a Service, Hardware as a Service, Infrastructure as a Service, Platforms as a Service, Cloud, low code/no code, and on-premises); Software; End User Systems; Data Centres; Network Technology; or Radio Systems
• Knowledge and experience of contract management and performance - Knowledge and experience of contract management, including contractor performance management. Experience of acting as an escalation point and resolving large and high-risk commercial management issues.
• Experience of working with stakeholders - Substantial experience of working with internal and external stakeholders at all levels of seniority and delivering cross-agency initiatives within project delivery; this includes listening to and interpreting the needs of technical and non-technical stakeholders. Co-ordination of migration of data, applications and services such as data centres which involves working with IT contracts suppliers, migrating services, quality control, commercial frameworks and understanding and adhering to project and architecture gates.
• Leadership skills - A proven team leader with strong communication skills and the ability to motivate high performing teams aligned to organisational values.

Qualifications

It is essential that candidates hold One of the qualifications below:

- Relevant Project Management qualification such as Associated Project Management (APM)
- BSc Engineering
- Managing Successful Programmes Practitioner
- Managing Successful Programmes Advanced Practitioner
- Prince 2 practitioner
- Agile Project Management Qualification

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Working Together
• Leadership

Benefits

Alongside your salary of £67,609, National Crime Agency contributes £19,586 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• All NCA employees are members of the UK Civil Service and eligible for the Civil Service pension scheme, alongside your salary the NCA contributes £19,586. Further information on the benefits of the scheme is available on the Civil Service Pension Website.

  New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.

  If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).

  Other benefits include:

  • Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
  • Family friendly policies, notably above the statutory minimum
  • Learning and Development opportunities
  • Interest free loans and advances, including season tickets, childcare and rental deposits
  • Housing schemes - Key Worker status
  • Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway , Edenred and Blue Light Card schemes.
  • Staff support groups/networks
  • Sports and social activities, including membership to the Civil Service Sports Council (CSSC)

  Further information is available on the NCA Website.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Essential Criteria

1) Experience of leading complex technical IT projects

And

2) It is essential that candidates hold One of the qualifications below:

• • Relevant Project Management qualification such as Associated Project Management (APM)
  • BSc Engineering
  • Managing Successful Programmes Practitioner
  • Managing Successful Programmes Advanced Practitioner
  • Prince 2 practitioner
  • Agile Project Management Qualification

Note: You must meet the essential criteria and evidence this within your application to be considered for the role. Any applications from candidates not meeting this eligibility criteria will not progress.

Desirable Criteria

Desirable criteria are only used for assessment in the event of a tie break.Knowledge of relevant legislation relating to Government/Public Sector IT.

Selection Process Details

This vacancy is using the Success Profiles framework and will assess using the following criteria: Behaviours, Experience Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

How we will assess you

Your application will be assessed against the following:Experience - This will be assessed:

CV

Please include your full career history, training, qualifications, key responsibilities, and achievements. Explain any employment gaps in the last two years. Ensure all accreditation dates are accurate.

Details of what is expected within you CV are as follows: Your CV will be scored against the following:

• Essential Criteria - 'You must have experience of leading complex technical IT projects.'
• Criteria set out in the person specification.

Experience Criteria - will be assessed by 500 word examples on:

• Leading and delivering complex digital/technical projects

• Project leadership experience

A panel will assess how well your application demonstrates the requirements outlined above.

Longlist

In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.

- Leading and delivering complex digital/technical projects .

Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.

You will receive an acknowledgement once your application is submitted.

We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.

Scores will be provided but further feedback will not be available at this stage.

For guidance on the application process, visit:
NCA Applying and Onboarding

Assessment 1

The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.

Success Profiles at Assessment

Behaviours

• Making Effective Decisions

• Communicating and Influencing

• Working Together

• Leadership

Experience

• Leading and delivering complex digital/technical projects

• Communicating between the Technical and Non-Technical

Assessment OutcomeOutcomes will be communicated via the NCA recruitment portal.
If successful but no role is immediately available, you may be placed on a reserve list for 12 months.
Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.

In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:

1. Lead criteria (behaviours/technical/experience)
2. If still tied, desirable criteria will be assessed (if advertised)
3. If still tied, application sift scores will be used

Feedback is provided only to those who attend an assessment.You will be subject to vetting and pre-employment checks before appointment.Once the vacancy closes, the advert will no longer be accessible. Please save a copy for your records. We encourage all candidates to visit the NCA Careers Page for more information.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : central.recruitment@nca.gov.uk
• Email : central.recruitment@nca.gov.uk

Recruitment team

• Email : central.recruitment@nca.gov.uk

Further information

If you believe your application has not been treated fairly, email: Central.Recruitment@nca.gov.uk (quoting the vacancy reference).
If unresolved, you may escalate your complaint to the Civil Service Commission.