Senior Delivery Manager

Job summary

Senior Delivery Manager

£70,000per annum

Bedford

Permanent

Hybrid Working

Join us at the Money and Pensions Service (MaPS) as a Senior Delivery Manager. This role offers you the chance to make a significant impact by leading the delivery of complex, high-risk digital products and services that improve financial wellbeing across the UK. You’ll be at the forefront of agile transformation, mentoring delivery managers, and driving inclusive, user-centred design.

You’ll be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing.

Job description

Role Overview

The Senior Delivery Manager will report directly to the Lead Delivery Manager. In this role, you will be responsible for:

Role details

• Developing, guiding and coaching delivery manager line reports, providing them with frequent feedback and supporting the growth of their careers
• Ensuring that there is a shared understanding of goals and priorities by openly communicating with a diverse group of stakeholders and operational teams to understand business needs, enabling ideas and assisting team members.
• Ensuring compliance with relevant standards: Gov.uk service standards, accessibility, brand, SEO; etc.
• Proactively managing dependencies, overcoming obstacles and getting the best value against constraints.
• Managing risks and budgets to deliver the best possible value for money.
• Lead and motivate multi-disciplinary teams, ensuring they deliver our priorities whilst also maximising the teams full potential.
• Using best practice agile and lean methodologies to iterate products over time to continuously meet user needs and delight customers.
• You will be comfortable in a fast-paced environment and an authentic leader for your team and within the DMI directorate.

Key accountabilities:

• Main point of contact for business stakeholders on digital projects.
• Leads the product release planning and sets expectations of functionality with key stakeholders considering impact on Service Delivery, front-line MaPS colleagues and customer experience.
• Has a strong enough grasp of customer and business needs to be able to take decisions for an in-progress project, propose compromises to resolve conflict and know when to escalate decisions to a project group or the right decision-maker.
• Facilitates agile principles within the team. To enable constructive debate on the best experiences and resolve them where possible. Direct further testing and research where required.
• Contributes to operational planning by understanding business needs and translating them into estimates for resource planning
• Championing agile delivery across the organisation and leading a community of practice comprising MaPS employees, contractors and 3rd party partners.

Person specification

You will need to demonstrate the following skills and experience.

To excel in this role, you will need to demonstrate you can apply practitioner to expert level delivery skills in the following areas:

• A recognised practitioner who coaches and leads teams in Agile and Lean practices, promotes best practice approaches, continually reflects, challenges, and adapts ways of working to support ongoing improvement and innovation.
• Takes responsibility for complex relationships with contracted suppliers and identifies appropriate contractual frameworks and appropriate suppliers.
• Negotiating with contracted suppliers and getting good value out of contracts and suppliers.
• Mediating between people and mending relationships, communicating with stakeholders at all levels. Managing stakeholder expectations and moderating discussions about high risk and complexity, even within constrained timescales. You can speak on behalf of and represent the community to large audiences inside and outside of government.
• Negotiating, influencing or setting budgets in complex environments. You can write or input into business cases, statements of work and can communicate business-value propositions.
• Apply experience in multiple parts of the product life cycle. You can recognise when it is right to move forward and when it is right to stop. You can recognise the appropriate deliverables and the right people to meet them, working with other Agile delivery operations throughout the product life cycle. You can plan and engage with the appropriate stakeholders at a particular stage in the project.
• Optimise the delivery flow of teams, addressing the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. You can identify innovative ways to unblock issues.
• Identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. You add value and can coach the organisation to inspect and adapt processes, guiding your teams through the implementation of a new process.
• Lead a continual planning process in a very complex environment, planning beyond product delivery, identifying and managing dependencies in plans across services and co-ordinate delivery.
• Identify problems or issues in the team dynamic and rectify them. You can identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses, engaging in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision stick. You can accelerate the team development cycle.

Benefits

About Us

MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.

Our values guide how we work together:

• Caring – for colleagues and the communities we support
• Connecting – building supportive, positive relationships
• Transforming – creating impact that truly matters

We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.

What We Offer

• 30 days’ annual leave plus bank holidays
• Pension (2:1 matched contribution up to 10%)
• Season ticket loan
• Cycle to work scheme (up to £3,000)
• Subsidised eye tests & flu jabs
• Life assurance
• EAP Assist & Life
• Enhanced family and sick pay
• 2 paid volunteering days
• Recognition scheme
• Retail discounts portal

Flexible Working

We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.

Career Development
We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Our Recruitment Process

We keep things simple, fair, and transparent:

Stage 1: Your application will be reviewed by one of our talent partners.

Stage 2: If successful, you will be invited to a telephone interview to discuss your skills and experience.

Stage 3: The final shortlisted candidates will be invited to an in person interview in our Bedford office

Everything we do aligns with the Civil Service Commission’s Recruitment Principles.

Important Information About Applying

• Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites.
• MaPS is unable to offer visa sponsorship.

Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.

If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact resourcing@maps.org.uk. If unresolved, you may then contact the Civil Service Commission.

Job Reference: MaPS00943

Close Date: 22/03/26

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Nick Heron
• Email : nicholas.heron@reed.com

Recruitment team

• Email : nicholas.heron@reed.com