Senior Delivery Manager (Money Guiders England Network)

The Money and Pensions Service

138 Cauldwell St, Bedford MK42 9AP, UK

Hybrid

Expires: Expiring in less than 2 weeks

Flexible

£65,000 per year

Job summary

Senior Delivery Manager (Money Guiders England Network)

£65,000 per annum

Bedford

18 Month Fixed Term Contract

Hybrid Working

Ready to make a real difference? Join us at the Money and Pensions Service (MaPS) as our Senior Delivery Manager. This is your chance to play a meaningful role in helping people across the UK build stronger financial futures and to do it as part of a supportive, energetic team.

Why This Role Matters

The Senior Delivery Manager, Money Guiders England Network is responsible for leading and managing the England-wide Money Guiders Community Network contract, ensuring high-quality learning, development, and support for money guidance practitioners across England.

You’ll join a team that’s passionate, collaborative, and driven by the belief that financial confidence should be something everyone can access.

About Us

MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.

Our values guide how we work together:

Caring – for colleagues and the communities we support
Connecting – building supportive, positive relationships
Transforming – creating impact that truly matters

We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.

Job description

You will have oversight of a significant supplier contract, whose team deliver events, workshops, webinars, training sessions, communications, and online community activities. The postholder ensures suppliers deliver to budget, meet agreed objectives, and provide a high-quality experience for network members.

The role also has a strategic remit, ensuring the England Community Network is integrated with other Money Guiders activities, including partnerships, system change, digital, data, evaluation, research, and the three devolved nations networks managed directly by MaPS. The postholder will develop the England community of practice, manage budgets, monitor contract performance, and continually improve service delivery to meet practitioner needs and organisational objectives.

Key responsibilities include:

Ensuring effective delivery of the Money Guiders England Community Network, maintaining high-quality learning and engagement opportunities for practitioners.
Leading the planning and oversight of a comprehensive programme of national and regional events, workshops, and online activities, delivered through external supplier contracts.
Managing supplier contracts and performance, ensuring services are delivered to budget and meet all agreed objectives.
Providing oversight and direction for the supplier-employed team responsible for delivering network activities, ensuring alignment with service standards and objectives.
Driving continuous improvement, innovation, and problem-solving to enhance service quality and member experience.
Collaborating across Money Guiders workstreams and with wider MaPS teams to ensure joined-up delivery and alignment with corporate strategy, KPIs, and the UK Strategy for Financial Wellbeing.
Supporting the strategic growth and sustainability of the Money Guiders England Community Network, helping shape future phases of the service.
Advancing the MaPS values of Caring, Connecting, and Transforming in all aspects of delivery and stakeholder engagement.

Key Accountabilities

Lead operational delivery of the Money Guiders England Community Network, ensuring suppliers meet budgets, KPIs, and agreed objectives.
Manage contracts and grants, coordinating procurement, mobilisation, evaluation, decommissioning, and compliance in collaboration with Commercial, Finance, and other teams.
Oversee the Money Guiders England Community Network, growing membership, delivering national and regional events, online communities, and a clear engagement and retention strategy.
Drive evidence-based service design, using monitoring, reporting, and evaluation data to translate user and network requirements into practical improvements for Money Guiders England.
Manage budgets, ensuring financial control, accurate payments, and performance monitoring against delivery targets.
Lead impact assessments, ensuring all service proposals and ongoing provision consider data protection, equalities, and vulnerabilities.
Maintain sector knowledge, staying informed on financial wellbeing policy and the stakeholder landscape in England, and sharing insight across the Money Guiders England network.
Develop strategic provider relationships, building partnerships with current and future suppliers across services and the wider sector.
Line manage and develop team members, including setting objectives, monitoring performance, and supporting professional growth.
Contribute to strategic planning, shaping future phases of Money Guiders England.

Person specification

To be successful in this role, you’ll need:

Essential:

Senior operational management experience in complex service delivery, overseeing multidisciplinary teams, external suppliers, and delivery partners.
Experience developing, delivering and managing large‑scale learning or membership communities ensuring strong engagement both online and in person.
Advanced contract management expertise, including public sector procurement, supplier performance oversight, change control, and commercial governance.
Strong project management skills, including digital and analytical tools, with ability to manage multiple priorities and coordinate matrix and external teams.
Proven Experience managing complex service portfolios, with robust financial, performance, and risk management‑ capability.
Ability to travel regularly in the UK to support the delivery of in-person‑ engagement, events, and supplier oversight.
Skilled in collaborative problem solving and continuous improvement, enhancing efficiency, effectiveness, and quality across interconnected work programmes.
High proficiency in analysing management information, evaluation data, and research insights to drive service improvements.
Excellent written, verbal, and facilitation skills, with confidence communicating and presenting across diverse audiences both online and in person.
Influencing and negotiating skills at all levels, with the ability to constructively challenge and support behaviour or systems change.
Effective networking and relationship building capability, maintaining strong partnerships with community members, suppliers, and stakeholders.

Key Attributes:

Creative – a positive approach to developing solutions
Agile mindset – able to adapt and multi-task
Natural collaborator - effective within high performing internal and external teams
Proactive – use of initiative and inquisitive curiosity
Learning mindset – a commitment to on-going personal and professional development; we may require you to undertake training within the scope of the role

Benefits

30 days’ annual leave plus bank holidays
Pension (2:1 matched contribution up to 10%)
Season ticket loan
Cycle to work scheme (up to £3,000)
Subsidised eye tests & flu jabs
Life assurance
EAP Assist & Life
Enhanced family and sick pay
2 paid volunteering days
Recognition scheme
Retail discounts portal

Flexible Working

We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.

Career Development
We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.

Important Information About Applying

Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites.
MaPS is unable to offer visa sponsorship.

Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.

If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact resourcing@maps.org.uk. If unresolved, you may then contact the Civil Service Commission.

Job Reference: MaPS01132

Close Date: 06/04/2026

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

We keep things simple, fair, and transparent:

Step 1: Submit Your Application

Open: 23/03/2026 , Deadline: 06/04/2026

To apply, please submit the following documents:

Your most up-to-date CV
A cover letter in a maximum of 1,000 words, please:

Describe your understanding of the key challenges people in England are facing in relation to their financial wellbeing and achieving a better financial future.

Explain how you would approach the development of the Money Guiders England Community Network during the first year of this job, considering both its function as a community of practice, and the role it plays within Money Guiders as a whole service.

Step 2: Telephone Interview

Between 23/03/2026 – 08/04/2026

If your application is shortlisted, you will be invited to a telephone interview with one of our recruiters. This is an opportunity to:

Discuss your experience in more detail
Learn more about the role and our organisation
Ask any questions you may have

Step 3: Final Stage Interview

Hosted between 20th-22nd April 2026

Successful candidates from the telephone interview will be invited to attend an in-person interview at the MaPS Office in Bedford. This stage will include:

A series of competency-based interview questions
A presentation

We follow fair, open, and merit‑based recruitment in line with the Civil Service Commission’s Recruitment Principles.

Everything we do aligns with the Civil Service Commission’s Recruitment Principles.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : sophie rigney
Email : sophie.rigney@reed.com

Salary range

£65,000 per year