Senior Digital Delivery Manager (Salesforce)

Job summary

Across government, digital delivery is no longer simply about implementing systems; it is central to how organisations drive transformation, improve services and deliver better outcomes for citizens and stakeholders. Ofgem plays a vital role in the UK’s energy system, protecting consumers and enabling a more secure, fair and sustainable energy future. As we continue to modernise, high-quality digital delivery will be critical to how we realise our strategic ambitions and respond to increasing expectations.

Ofgem is on a significant transformation journey. Within the Digital, Data and Security Services (DDSS) directorate, we are delivering a complex portfolio of digital, data and AI initiatives to strengthen our technology estate, address legacy risks and improve how we serve both internal users and external consumers. A key pillar of this transformation is the ongoing rollout of the Salesforce CRM platform through the Salesforce Centre of Enablement (CoE), which is reshaping how Ofgem manages data, processes and stakeholder interactions.

As a Senior Digital Delivery Manager, you will play a pivotal role in driving the successful delivery of Salesforce-enabled products and services. You will be accountable for leading complex, mission-critical delivery across multiple workstreams, ensuring outcomes meet user needs, align with strategic priorities and comply with Government Digital Service (GDS) standards. This role combines hands-on delivery leadership with strategic oversight, requiring someone who can operate confidently across teams, suppliers and senior stakeholders.

This is a senior delivery role with real breadth and responsibility. You will work within a scaled agile environment, leading multidisciplinary teams and working closely with product owners, architects and technical specialists. You will bring clarity to complex delivery landscapes, proactively manage risks and dependencies, and create the conditions for teams to succeed. Alongside delivery, you will coach and mentor junior Delivery Managers, strengthening capability across the function and embedding delivery excellence.

Job description

You will be responsible for:

• Leading the end-to-end delivery of Salesforce workstreams, ensuring integrated plans, clear milestones and alignment across interconnected projects and teams.

• Driving delivery excellence by applying agile and DevOps practices, improving velocity, predictability and quality while embedding the Ofgem Delivery Excellence Framework.

• Managing multidisciplinary teams, including internal resources and third-party suppliers or systems integrators, ensuring timely and high-quality outcomes.

• Proactively identifying and resolving risks, issues and blockers, including complex dependencies that extend beyond immediate teams and require senior engagement.

• Building and maintaining strong relationships with senior stakeholders, including Product Owners, Service Owners, the CTO and wider leadership, ensuring transparency and confidence in delivery.

• Leading integrated delivery reporting and planning, ensuring clear visibility of progress, risks and outcomes across the portfolio.

• Supporting governance and assurance processes, ensuring projects adhere to appropriate controls, agile ceremonies and change management practices.

• Coaching and developing Delivery Managers and delivery teams, strengthening capability and promoting a culture of continuous improvement and learning.

We are looking for:

A credible, experienced and delivery-focused professional who can lead complex digital delivery with confidence and impact. You will bring strong experience of delivering Salesforce-based solutions, alongside a deep understanding of agile delivery in complex organisational environments.

You may have built your career in delivery management, programme delivery or digital transformation, but you will demonstrate:

• Proven experience delivering complex projects on the Salesforce platform

• Strong leadership of delivery teams and multiple concurrent workstreams

• A track record of influencing senior stakeholders and driving alignment across competing priorities

• Expertise in agile and scaled agile delivery approaches

• The ability to balance pace, risk, quality and value in a fast-moving environment

Experience within government or regulated environments is beneficial, as is familiarity with tools such as Azure DevOps, JIRA or Confluence. A recognised project delivery qualification (MSP, APM or equivalent) is expected.

This is an opportunity to play a key role in delivering one of Ofgem’s most important transformation programmes. You will help shape how digital delivery is executed across the organisation, ensuring that technology enables better services, stronger regulation and improved outcomes at a time when Ofgem’s work has never been more critical.

Person specification

Essential Criteria

• Proven experience of a leading successful Delivery Management in the Salesforce Platform. (Lead Criteria)

• Certified IT project delivery professional: MSP, APM or equivalent. (Lead Criteria)

• Leading other Delivery Managers, complex delivery projects or multiple project teams.

• Able to evidence excellent stakeholder engagement and communication skills, influencing at all levels to ensure alignment, drive delivery priorities, remove blockers and continuously improve.

Desirable Criteria

• Experience using tools like Azure DevOps/JIRA, Confluence, Visio, BPMN, Miro, or Trello to support analysis and collaboration.
• Knowledge of government policy, standards, regulatory environments, and Government Digital Service (GDS).

#LI-DNI

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Making Effective Decisions
• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• You will also be asked to complete a technical test. Details will be included in the invitation to interview.

Benefits

Alongside your salary of £49,452, OFGEM contributes £14,326 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will also be asked to provide a 1250 word 'supporting statement’ evidencing how your experience meets the essential and desirable criteria on the attached role profile. Please ensure you demonstrate clearly how you meet each of the person specification criteria.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Amber Shankland
• Email : amber.shankland@ofgem.gov.uk

Recruitment team

• Email : recruitment@ofgem.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Attachments

DDSS Role Profile Senior Digital Delivery Manager (Salesforce) (2B) Opens in new window (docx, 102kB)DDSS Candidate Pack, Senior Digital Delivery Manager (Salesforce) Opens in new window (pdf, 6208kB)Terms and Conditions Opens in new window (pdf, 335kB)