Senior Home Moves Co-Ordinator ​ - 7245

Senior Home Moves Co-Ordinator

Title: Senior Home Moves Co-Ordinator

Contract Type: FTC until 30th September 2026, Full Time, 35 hours

Salary: £32,188 per annum to £35,593 per annum (Regional salary), dependant on experience

Grade: 7

Reporting Office: Manchester, Trafford - Nexus, 4 Brindley Road, Old Trafford, Manchester M16 9HQ

Working Location: Greater Manchester – A full driving license is required

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Working Pattern: Monday to Friday – 09:00 – 17:00

Closing Date: 13th November 2025 – 23:00

Interview Dates: Please note that these interviews will be held in person – week of 20th November 2025

Please click here for the role profile - Senior Home Moves Co-ordinator.docx

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Housing Management Team at L&Q:

Would you like to join our revamped Housing Management Team as a Senior Home Moves Co-Ordinator and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference.

If this sounds like you, we would love for you to apply!

Your impact in the role - As a Senior Home Moves Co-Ordinator, you will:

• Assist the Home Moves Team to provide a comprehensive, efficient, resident and performance focussed service to all prospective, new and transferring tenants and customers
• Provide additional expertise and support to colleagues dealing with challenging or complex cases.
• Be passionate in developing excellent relationships with key partners and stakeholders such as HOST, Trafford Council, TDAS and Housing First
• Take the lead in Home Moves Team service improvement projects and initiatives, using your experience and knowledge to ensure high quality customer service and continuous improvement
• Value the voice and experience of customers, using customer feedback to improve the customers lettings experience

You will work as part of the Home Moves Team based in Trafford, Manchester, interacting closely with the Empty Property Team and Trafford Councils rehousing team to deliver a seamless and effective lettings experience to customers and residents.

What you'll bring:

We are looking for someone who is used to working in a demanding customer facing housing environment, and has a desire to help residents with their housing needs.

• It is essential that you have a full valid driving license and access to a vehicle for business use for this role.
• Experience of working in lettings and an understanding of lettings policies and procedures is desirable but not essential.
• Be good at building relationships with people and be able to communicate well with colleagues and residents
• Be self-motivated and an innovative problem solver, confident in taking ownership of complex problems whilst adhering to policies and procedures.
• Have a can-do attitude and be motivated by keeping the promises you make.
• Have excellent time management skills with the ability to set priorities to achieve deadlines and targets.
• Be organised, flexible and have excellent verbal and written communication skills and experience of using Microsoft office packages.

Our customers are the most important part of our business and as a member of the Housing Management Team it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the department and organisation.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ