Senior Insight and Evaluation Manager

Job summary

If you’re interested in making a difference to people’s lives, the Treasury can offer you an exciting opportunity to influence decision making that affects the whole of the UK. Working at the heart of government, we collaborate across government to promote responsible public spending and drive strong and sustainable economic growth.

Our work ranges from protecting customers through the regulation of the financial sector, helping to reduce carbon emissions and creating a greener economy, to promoting British trade around the world and supporting people across the country on jobs, growth and more.

We are part of the Darlington Economic Campus, a pioneering new cross-government hub which brings people together to play an active role in the most important issues of the day whilst working closer to the communities we serve. The campus provides the opportunity for people from all over the UK to help shape the future of the country, and our flexible working practices ensure you can collaborate effectively with our partners. It’s central government, made more accessible to you!

Job description

About the Group

Ministerial and Communications

The Ministerial and Communications Group sits at the heart of the Treasury. If you are interested in the inner workings of the Government, meeting Ministers, Senior Officials and liaising with the Press then this could be the place for you! We are a friendly and inclusive Group working on some of the most exciting issues of the day, bringing together work from across the rest of the department and engaging closely with partners across Whitehall and beyond.

We provide support to Ministers, through Ministerial offices. We act as Treasury's external face, through the Press Office and Communications team. We are responsible for managing the department, through our support for the Permanent Secretary, the Second Permanent Secretaries, the Treasury Board, and the Executive Management Board (EMB), and our ownership of Treasury governance structures. The Group is led by the Permanent Secretary.

About the Team

The Communications Team is responsible for all communications conducted by HM Treasury and its Ministers. It works closely with Ministers, special advisors and policy teams to communicate the Treasury’s work, through traditional and new media channels.

The team is fast-paced, supportive and fun. We work collaboratively across the different aspects of communications (press, digital, events, stakeholders) in high-profile roles where post-holders are given ownership for their areas.

We’re seeking a highly motivated, organised and collaborative candidate with strong experience working at a fast pace to join the Strategic Communications and Insight team. This team is made up of five people who coordinate the strategy and core messaging of HMT’s communications, bringing together various disciplines to ensure we are delivering impactful, insight-led comms. This role is at the heart of the team, ensuring our strategies are truly audience-first and striving for continual improvement in how the Treasury speaks to the public.

About the Job

This is an exciting opportunity to work in one of the busiest and most high-profile communications teams in Whitehall, playing a pivotal role in shaping the Treasury's communication strategy and its effective delivery. Your primary focus will be on being the main point of contact for our external insight suppliers, ensuring the work they are carrying out is relevant and valuable for our upcoming work and ongoing campaigns, as well as feeding this insight back into comms plans, decision making and strategies across the department. You will be responsible for distilling this insight into audience-appropriate reports to share with Ministers, Special Advisors and the department.

You will also have a pivotal role in developing the team’s evaluation strategy, working on templates and products to set up the processes by which we can assess our work across specific announcements, fiscal events and ongoing strategies. You will work across the whole comms team to pull together the outputs and assess their impact against departmental objectives and sentiment from the polling, whilst pulling together actionable lessons learned and feeding these back into future strategies. You will have the opportunity to present this to high-profile stakeholders to influence future comms planning, and to collaborate with other government departments, sharing learnings and evaluating the cross-government Growth campaign.

Reporting to the Head of Strategic Communications and Insight, the successful candidate will:

1. Lead on the development of polling and focus group materials, acting as primary point of contact with external insight supplier
2. Distil and analyse data from research into tailored insight outputs to suit a range of audiences, including ministers, communications professionals, and policy colleagues, and use these to influence decision making across the department
3. Use insight to inform and advise on comms strategy, campaigns and tactics, as well as wider departmental prioritisation
4. Work with the Head of Strategic Comms and Insight to define outcomes, outputs and KPIs for campaigns and fiscal events, and to support audience segmentation
5. Lead on ongoing and project-specific evaluation and develop actionable lessons learnt to be implemented in future strategies
6. Design evaluation frameworks in line with the GCS Evaluation Cycle and help other areas of the team to monitor their work by developing tools to facilitate the review of content
7. Work with GCS and No10 to coordinate the evaluation of mission-based communications and advise on cross-Government Growth Mission strategy

If you would like to speak to the hiring manager informally prior to the closing date for applications to find out more about the job, please contact Heidi Phelan, heidi.phelan@hmtreasury.gov.uk

Person specification

We are looking for the below skills, experience and behaviours and we will ask you to demonstrate these in your application form. Please review the Candidate FAQ document that is attached to the advert for guidance on how to complete your application form.

1. Experience of analysing a range of information and evaluating evidence to provide clear advice (Making effective decisions)
2. Understanding or experience of government or public sector communications objectives, and creative, collaborative approach to contributing to organisation objectives (Seeing the bigger picture)
3. Strong track record of using insight and/or evaluation to influence senior stakeholders and strategic decision making (Communicating and influencing)
4. Proven knowledge of qualitative and/or quantitative research methods from study for a degree or relevant work experience (Experience)

The lead criterion is: Making effective decisions

If we receive large volumes of applications, we will conduct an initial sift on the lead criterion only.

At interview stage, you will be assessed on the below criteria:

• Experience
• Strengths
• Behaviours:
  • Communicating and Influencing
  • Making Effective Decisions
  • Managing a Quality Service

Interview Task/Presentation
Prior to your interview, we will contact you about a task/presentation that the interview panel would like you to complete as part of the assessment. The exact details will be communicated to you nearer the time.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Seeing the Big Picture
• Communicating and Influencing
• Managing a Quality Service

We only ask for evidence of these behaviours on your application form:

• Making Effective Decisions
• Seeing the Big Picture
• Communicating and Influencing

Benefits

Alongside your salary of £43,090, HM Treasury contributes £12,483 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• 25 days’ annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant)
• Flexible working patterns (part-time, job-share, condensed hours)
• Generous parental and adoption leave package.
• A Civil Service Pension which provides an attractive pension, benefits for dependants and average employer contributions of 28%
• Onsite restaurant and coffee bar. The London office also offers a gym, showers and prayer room
• Access to a cycle-to-work salary sacrifice scheme, season ticket advances and payroll giving
• Access to a retail discounts and cashback site
• A Rental Deposit Advance Scheme to help meet the total costs of deposits for privately rented homes
• A range of active staff networks, based around interests and diversity

Flexible Working Arrangements

HM Treasury views flexible working as essential in enabling us to recruit and retain talented people, ensuring that they can enjoy a long-lasting career with us. All employees have the right to apply for flexible working and there are a range of options available including; part-time, compressed hours and job sharing. Additionally, we operate flexitime systems, allowing employees the flexibility to adjust their working patterns throughout the week which is subject to operational needs and line management approval.

At HM Treasury we have an incredibly broad remit; our work touches every citizen of the country. So, it’s important our employees come from the widest possible range of backgrounds, bringing us the widest possible range of perspectives and ways of thinking. We are committed to ensuring that all staff can realise their potential and achieve a healthy work-life balance.

HM Treasury operates an office based working approach across all Treasury sites - Darlington, London, and Norwich, and along with the rest of the Civil Service, has an expectation of a minimum of 60% attendance in the office, along with working remotely. This blended working approach allows you to work collaboratively, meet stakeholders face to face, support others and promotes a healthy work life balance (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. All our offices have been recently modernised and designed to collaborate and connect with colleagues as well as desk and quiet space to allow a range of ways to work.

The office working expectation is linked to the location of the role. If you apply to a post in a single location, then you will not be able to meet this expectation at any of our other sites or move your role to another location.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Recruitment Timeline

• Closing date: Tuesday 20th January 2026 @23:55
• Shortlisting: 21st January-23rd January 2026
• Interviews: w/c 2nd February 2026

This timeline is indicative and may be subject to change. We will inform you if there is a substantial change to the recruitment timeline.

If your contact details change at any time during the selection process, please ensure you update your Civil Service Jobs Profile.

Please note that only applications submitted through Civil Service Jobs will be accepted.

Reserve Lists

You will be placed on a reserve list if your application is successful, but we cannot offer you a post immediately. Where more than one location has been advertised, candidates will be approached for roles in merit order according to the first preferred location stated on your application form.

Please note that a place on the reserve list does not guarantee an offer. We would still encourage you to apply for other HM Treasury opportunities that you are interested in. If you are offered a role in your first preferred location and you decline the offer or you are unable to take up the post within a reasonable timeframe, you will be removed from the reserve list, other than in exceptional circumstances.

Those on the reserve list may also be approached for similar roles at a lower grade. If you are offered a role at a lower grade and choose to decline, you can remain on the reserve list.

Eligibility Statement

A candidate is not eligible to apply for a role in the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Checks will be performed as part of pre-employment checks in line with this. Please refer to the Candidate FAQ document attached to the advert for more information.

Everyone working with government assets must complete Baseline Personnel Security Standard (BPSS) checks. Additionally, individuals appointed to the Treasury group will be subject to National Security Vetting. The level of security vetting required for this role is Security Check (SC)

To allow for meaningful checks to be carried out, applicants will need to have lived in the UK for at least 3 out of the past 5 years. In exceptional circumstances, for example if you have been working abroad on a government posting, a lack of residency would not be a bar to security clearance however the Department will need to consider eligibility on a case-by-case basis once the advert closing date has passed.

Please read the Vetting Charter for information on what to expect during the vetting process and what will be expected from you. Many areas of your life may be explored during your vetting journey, and it is important that every individual, regardless of their background and experiences, should feel comfortable going through this personal process, whilst having confidence that it is fair, proportionate, and inclusive.

These short videos address common concerns and preconceptions which applicants may have about national security vetting. If you have questions relating to security clearances, please contact HMTSecurityVetting@hmtreasury.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Heidi Phelan
• Email : heidi.phelan@hmtreasury.gov.uk

Recruitment team

• Email : hrrecruitment@hmtreasury.gov.uk

Further information

Complaints Process: Our recruitment process is underpinned by the principle of appointment based on fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact HMT by email at: hrrecruitment@hmtreasury.gov.uk. If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment.

Attachments

Insight and Evaluation Manager Role Profile Opens in new window (pdf, 144kB)Candidate FAQ's - 2025 (2) Opens in new window (pdf, 175kB)HM Treasury Guidance on Pay 2024 October 2024 (2) Opens in new window (pdf, 74kB)