Senior Local Taxation Officer

Are you a Council Tax professional ready to take the next step in your career?

Are you motivated by solving complex cases, progressing recovery action and making a real impact on council income?
Do you want a role where your knowledge is valued, your judgement trusted, and your development supported?

If so, this is an excellent opportunity to join a high-performing team where you can further develop your technical expertise and broaden your experience in a senior role.

All about the Role

Agile (remote) working is available.

The Revenues and Benefits Service has a vital role in the billing, collection and recovery of Council Tax, Business Rates and Sundry Debt.

We are looking to recruit an experienced and proactive Senior Local Taxation Officer to join our Council Tax Recovery team within Shared Transactional Services. This is a varied and rewarding role where you will manage your own caseload and deal with more complex and sensitive recovery work, balancing firm income collection with a fair, customer-focused approach.

You will work across the full recovery cycle, using your judgement to determine appropriate action and ensuring compliance with legislation, policy and best practice.

Your responsibilities will include:

• Managing complex Council Tax cases, including amendments, recovery and enforcement activity

• Progressing arrears using a range of recovery methods, including court action, charging orders, bankruptcy and insolvency routes

• Reviewing cases proactively and making informed decisions on next steps, including appropriate write-offs

• Liaising with enforcement agents, solicitors, internal teams and external stakeholders

• Supporting and guiding colleagues with technical queries and complex cases

• Representing the Council in court where required and preparing supporting documentation

• Delivering excellent customer service while handling challenging or sensitive situations

You will be part of a supportive team environment that encourages knowledge sharing, continuous improvement and professional development, with opportunities to expand your technical expertise across the wider revenues service.

All about You

Do you have:

- proven experience in Council Tax administration, billing and recovery?

- a strong understanding of recovery and enforcement processes, including court proceedings and advanced recovery action?

- confidence interpreting and applying legislation and policy to complex cases?

- the ability to make sound, balanced decisions in a fast-paced environment?

- strong communication skills, with the ability to deal effectively with a wide range of customers and stakeholders?

- good organisational skills and the ability to manage competing priorities?

Experience using Capita/MRI One (Academy) Revenues & Benefits systems is desirable (training can be provided).

Broader knowledge of Housing Benefit and Council Tax Support frameworks would be beneficial.

Appointment to this post will be subject to a DBS check obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.

All about our Benefits

We value our colleagues and offer a comprehensive benefits package, including:

• Generous annual leave starting at 25 days plus bank holidays
• The option to buy up to 10 additional days' annual leave (pro‑rata)
• Local Government Pension Scheme and sick pay
• Access to our Employee Benefits Platform, including discounts, Cycle to Work and Home & Electronics schemes
• Car lease scheme
• Flexible use of bank holidays
• Additional Voluntary Contributions to your pension (Shared Cost AVCs) with tax and NI savings
• Access to training, apprenticeships and development opportunities
• Paid volunteering hours each year
• Equality, diversity and inclusion networks
• Employee Recognition Awards

All about our Commitments
We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.

We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact pccrecruitment@peterborough.gov.uk we will work with you to meet your needs.

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

If you've already applied and completed the recruitment process for this position within the last three months, there's no need to reapply. We really appreciate your interest and thank you for considering us.

Documents

• Terms and Conditions NJC March 2025.pdf (177.74 KB)
• JD -Senior Local Taxation Officer (revised).pdf (186.89 KB)