Senior Manager, Anti-Economic Crime Operations

Job summary

Working in the Anti-Economic Crime team, the Senior Manager, Customer Due Diligence is responsible for leading the Customer Due Diligence function across both Homes England and the National Housing Bank, ensuring the effective management of economic crime risks through proportionate, risk-based customer due diligence activities.

This is a unique opportunity to lead a highly skilled and experienced team operating across one of the most diverse customer portfolios in the UK public sector. The team supports a broad range of programmes and products including land acquisitions and disposals, grants, consumer and commercial lending, equity investments, joint ventures, lending alliances and strategic partnerships.

Leading a team of experienced specialists, you will oversee customer due diligence activities throughout the customer lifecycle, from onboarding through to ongoing monitoring, event-driven reviews and periodic reviews. You will ensure customer risk is assessed consistently and proportionately, whilst maintaining high standards of customer service and stakeholder engagement.

Job description

This is a hands-on leadership role. Whilst you will lead and develop a small team of experienced specialists and provide oversight of the function, you will also be actively involved in complex customer due diligence matters, supporting the team with difficult technical decisions and helping resolve novel, sensitive and high-risk cases and helping ensure a consistent approach across different products, programmes and customer types.

The Anti-Economic Crime team is dedicated to delivering a first-class service for internal and external stakeholders. We work collaboratively with first line and second line colleagues and value diversity of experience and perspective to foster good decision making, innovation and continuous improvement.

This is a rare opportunity to shape and enhance customer due diligence practices across a growing organisation with real social purpose, while helping support the continued development of the National Housing Bank.

Person specification

You will be an experienced Anti-Economic Crime professional with significant expertise in customer due diligence, sanctions compliance and risk assessments. You will be comfortable leading , developing technical capability and creating high-performing teams.

You will be comfortable supporting and challenging experienced specialists while acting as a technical subject matter expert for complex customer due diligence matters. You will know when to empower others to make decisions and when to step in personally to support the resolution of particularly complex or sensitive issues.

You will have experience applying customer due diligence principles across a broad range of products, programmes and customer types. You will understand that different customer relationships require different approaches and will be able to apply proportionate, risk-based judgement across grants, lending, land transactions, partnerships, investments and strategic alliances.

We are looking for someone who enjoys leading from the front. You will be comfortable rolling up your sleeves to support complex reviews, challenge difficult decisions and help the team navigate unusual or high-risk scenarios. You will combine strong technical expertise with sound judgement, practical problem solving and a focus on delivering high-quality outcomes.

You will be naturally curious and proactive, continually looking for opportunities to strengthen controls, improve processes and enhance the effectiveness of customer due diligence activities. You will bring ideas, challenge constructively and be motivated by improving outcomes rather than simply maintaining existing processes.

You will have a strong understanding of relevant legislation and guidance, including, but not limited to, the Money Laundering Regulations 2017, the Sanctions and Anti-Money Laundering Act 2018, the Proceeds of Crime Act 2002 and applicable Cabinet Office Functional Standards. You will understand how to apply these requirements in a practical and commercially aware way within a complex operational environment.

You will be resilient, comfortable managing stakeholders at all levels and able to balance operational delivery with continuous improvement. You will enjoy working collaboratively, influencing others and developing people, helping to build a high-performing and inclusive team culture.

Success in this role will come from balancing leadership, technical expertise and operational delivery. You will be equally comfortable coaching a manager, reviewing a complex customer structure, challenging an established process or identifying opportunities to strengthen the Homes England and the National Housing Bank's control environment.

Due to the nature of the role, you must hold, or be able to successfully obtain and maintain, Security Check (SC) clearance.

This is an opportunity to lead an established and respected Customer Due Diligence function at a time of significant growth and change. You'll work across a uniquely diverse range of programmes and counterparties, help protect public money, support economic growth and contribute to projects that make a lasting difference to communities across England.

Benefits

Homes England is an executive non-departmental public body with its own terms and conditions, benefits and pension scheme. We are a government agency working in partnership with the private sector and want to employ and retain great people. In return we offer a range of excellent benefits, some of the key benefits include:

Holiday - Homes England offers all staff 33 days annual leave per year in addition to 8 statutory bank holidays.

Working Flexibly - At Homes England we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance. We offer a wide range of potential working patterns, including part time, job share and compressed hours.

Health and Wellbeing - We offer health screening with Nuffield Proactive Health Clinics, a free Employee Assistance Programme which offers confidential support 24 hours a day, 7 days a week as well as access to Occupational Health.

Professional Development - At Homes England we are committed to your continued professional and personal development with learning as one of our core values. We pay for one job-related professional membership subscription per year for our employees.

We also offer an excellent range of family friendly benefits, for example, maternity, paternity, shared parental leave.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to apply?

To apply please follow the links to our careers page.

Security

Successful candidates must pass a disclosure and barring security check.

Selection process details

For more information on the role, please see the attached Job Description.

Successful applicants will be advised of the outcome of their application and interviews held as soon as practical after the closing date. Feedback will only be provided if you attend an interview or assessment. We would like to take this opportunity to thank you for your interest in this role and Homes England.

Please note – Homes England has a responsibility to ensure compliance with HMG Baseline Personnel Security Standard to address the potential problems of identity fraud, illegal working and deception generally. To ensure compliance we will carry out a pre-employment Personal Identity and Vetting Report through Experian to meet the standard and you will therefore be asked to provide certain information in order that the verification check can be carried out if you are successful in your application.

Homes England are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. We are proud to be an equal opportunities employer that values and respects the people who work for us. Our aim is to be an employer of choice, enabling everyone to reach their full potential.

Homes England is committed to protecting the privacy and security of your personal data. For further information please refer to our Privacy Notice which can be viewed here:

https://www.gov.uk/government/organisations/homes-england/about/personal-information-charter

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed disability confident interview scheme for candidates with disabilities who meet the minimum selection criteria.

Further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Recruitment Team
• Email : RecruitmentInfo@homesengland.gov.uk

Recruitment team

• Email : Recruitmentinfo@homesengland.gov.uk