Senior Manager Technical Operations

Job summary

As part of the team delivering the Cladding Safety Scheme, you will play a crucial role in supporting applicants to progress their funding applications to fix unsafe cladding on 11m+ blocks of flats. You will be joining our enthusiastic team, who are committed to making a positive change in this sector. This is a great chance to join our fast growing, national organisation in a role that carries real social purpose.

Job description

Working in the Operations team alongside Officers, Managers and other Senior Managers you will support the operational delivery of the programme by providing first class support to applicants. You will build your knowledge of systems and process quickly in order to provide quality advice and lead on moving buildings which have a cladding safety issue through the scheme at pace. You will use data to target applicants and stakeholders who are not progressing remediation projects in line with expected timeframes and use initiative and problem-solving skills to remove blockers to progress applications and gather in intelligence to enable escalation when needed.

As well as building relationships within the Operations and wider CSS team you will liaise closely with stakeholders and the service administrator who deliver the frontline processes in order to provide the best outcomes for leaseholders and residents.

Person specification

Utilising your commitment to deliver excellent customer service, you will ensure the more complex remediation projects progress through the programme at pace, meeting ambitious targets and providing efficient applicant support to keep things on track.

You will benefit from some construction project experience to enable you to impact risks whilst buildings are on site. You do not need to necessarily hold a technical qualification but will be able to demonstrate how you have worked across a range of construction projects and been able to unblock risks making informed and early decisions.

You will be happy working in a role with a large volume of applications where the tasks vary and pace is critical to our success. You will have a good eye for detail and be looking to build a strong understanding of how you can work with stakeholders to resolve issues and meet challenging targets.

You will enjoy interacting with third parties, such as applicants, gathering important data and feedback to help us manage our programme and funding. You will also enjoy working in an innovative and engaging way, be flexible and use your people skills to negotiate and persuade where appropriate and able to have difficult conversations to help find solutions.

You will have a positive outlook, enjoy a challenge, be open to learning and want to help applicants to the Cladding Safety Scheme get their buildings fixed for the benefit of their residents to feel safe in their home.

You will be comfortable following set processes and in using a range of IT systems, picking up the how through basic training and self-reference to user guides. You will be confident in using Microsoft tools such as Outlook and Excel to maximise your productivity.

Benefits

Homes England is an executive non-departmental public body with its own terms and conditions, benefits and pension scheme. We are a government agency working in partnership with the private sector and want to employ and retain great people. In return we offer a range of excellent benefits, some of the key benefits include:

Holiday - Homes England offers all staff 33 days annual leave per year in addition to 8 statutory bank holidays.

Working Flexibly - At Homes England we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance. We offer a wide range of potential working patterns, including part time, job share and compressed hours.

Health and Wellbeing - We offer health screening with Nuffield Proactive Health Clinics, a free Employee Assistance Programme which offers confidential support 24 hours a day, 7 days a week as well as access to Occupational Health.

Professional Development - At Homes England we are committed to your continued professional and personal development with learning as one of our core values. We pay for one job-related professional membership subscription per year for our employees.

We also offer an excellent range of family friendly benefits, for example, maternity, paternity, shared parental leave.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to apply?

To apply please follow the links to our careers page.

Security

Successful candidates must pass a disclosure and barring security check.

Selection process details

For more information on the role, please see the attached Job Description.

Successful applicants will be advised of the outcome of their application and interviews held as soon as practical after the closing date. Feedback will only be provided if you attend an interview or assessment. We would like to take this opportunity to thank you for your interest in this role and Homes England.

Please note – Homes England has a responsibility to ensure compliance with HMG Baseline Personnel Security Standard to address the potential problems of identity fraud, illegal working and deception generally. To ensure compliance we will carry out a pre-employment Personal Identity and Vetting Report through Experian to meet the standard and you will therefore be asked to provide certain information in order that the verification check can be carried out if you are successful in your application.

Homes England are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. We are proud to be an equal opportunities employer that values and respects the people who work for us. Our aim is to be an employer of choice, enabling everyone to reach their full potential.

Homes England is committed to protecting the privacy and security of your personal data. For further information please refer to our Privacy Notice which can be viewed here:

https://www.gov.uk/government/organisations/homes-england/about/personal-information-charter

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed disability confident interview scheme for candidates with disabilities who meet the minimum selection criteria.

Further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Name: Recruitment Team

Email: recruitmentinfo@homesengland.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Deborah Bates
• Email : Recruitmentinfo@homesengland.gov.uk

Recruitment team

• Email : Recruitmentinfo@homesengland.gov.uk