Senior Neighbourhoods Officer

Are you passionate about making a difference in communities? Do you have the skills and experience to lead on delivering excellent neighbourhood services?

We are seeking a Senior Neighbourhoods Officer to join our dedicated team. This is an exciting opportunity for someone with excellent people skills, in-depth housing management knowledge, and proven experience in delivering high-quality housing.

• Full time - 35 hours per week
• Permanent
• Office Location: Croydon
• Hybrid working (1-3 days onsite and in the office per week, dependant on business requirements)
• Salary: £45,973.18 P.A.
• Benefits on offer: 25 days leave (+1 day increase after each year of employment), extra holidays for celebration days, matching pension, private healthcare and health plan benefit provider, flexible working and more.
• Interview dates: Wednesday 29 October 1& Thursday 30 October 2025
• Advert Closing date: Sunday 12 October 23:59

Key Responsibilities:

• Lead on all aspects of tenancy and neighbourhood management, ensuring safe, welcoming and thriving communities.
• Provide guidance and support to Neighbourhood Officers, sharing expertise and driving continuous improvement.
• Manage complex tenancy cases, including anti-social behaviour, tenancy breaches, and safeguarding issues.
• Work collaboratively with residents, colleagues, and partner agencies to achieve positive outcomes.
• Ensure compliance with legislation, policy, and best practice in housing management.

Essential Requirements:

• Right to Work in UK
• Basic DBS check
• Full UK driving license

About You:

• Customer focused and able to understand our diverse residents’ needs.
• A proactive, solution-focused approach, with the ability to lead and inspire others.
• Experience of working in social housing and a good understanding of Housing Law, dealing effectively with complex tenancy management issues and ASB.
• Estate management experience.
• Able to work collaboratively and deliver in a fast-paced and busy environment.

If you are a confident and motivated housing professional with the passion and expertise to support our communities, we’d love to hear from you.

About us Founded as Croydon Churches Housing Association, ccha is a social housing provider with a focus on quality homes and excellent customer care. We have over 1600 homes across 3 London Boroughs, Croydon, Sutton & Bromley. We provide a variety of homes including social housing, Shared Ownership and outright sales.

If you’re interested, please apply via https://ccha.biz/about-us/working-for-us/ where the full job description can be found. Please apply for this role through the ccha website (detailed above) to complete an application to be considered.

Please note, correspondence regarding your application form will come from either of the email addresses email@vacancyfiller.net or HR@ccha.co.uk.

Equal Opportunities Statement: ccha is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We encourage applicants from all backgrounds to apply. If you need any assistance with your application please contact hr@ccha.co.uk

Other roles you may have experience could include:

Team Leader - Housing / Neighbourhoods / Tenancy / Estates