Senior Product Manager

Job summary

Senior Product Manager

£75,000 per annum

Bedford

12 Month Fixed Term Contract

Hybrid Working

Ready to make a real difference? Join us at the Money and Pensions Service (MaPS) as our Senior Product Manager. This is your chance to play a meaningful role in helping people across the UK build stronger financial futures and to do it as part of a supportive, energetic team.

About Us

MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.

Our values guide how we work together:

• Caring – for colleagues and the communities we support
• Connecting – building supportive, positive relationships
• Transforming – creating impact that truly matters

We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.

Job description

A senior product manager can work on a group of products that share a value proposition, or a single product that is complex, high risk or sensitive. They are responsible for product quality and value, working with teams to identify, implement and improve strategies and tactics for their products. They might also be involved in parts of programme management activity.

The Product team delivers a broad ecosystem digital self-serve tools and services that allows MaPS, and its service delivery partners, and stakeholders, to provide digital solutions that meet both their statutory objectives and helps deliver against the longer-term strategic goals and agendas for change. This includes supporting the implementation and integration of B2C CRM and CCaaS solutions within the product ecosystem to enable improved customer insight, engagement, and service delivery.

As the key interface between strategic and operational stakeholders and the Technology & Change team; operating as part of a cross-functional squad, the role holder will be responsible for developing, managing, and optimising digital self-serve customer journeys and multi-channel experiences for our organisation, working directly with stakeholders, users of the systems and platforms, and of course syncing with the MaPS Product Community. The successful candidate will ideally bring experience of working with CRM, CCaaS solutions and customer data to inform product strategy and delivery.

The role is aligned to the Government Digital and Data Profession Capability Framework: https://ddat-capability-framework.service.gov.uk/role/product-manager#senior-product-manager

What you’ll be doing?

At this role level, you will:

• lead products through different phases of the product life cycle, from discovery, through development, delivery and continuous improvement, to retirement
• make decisions based on the overall quality and value of your products
• manage associate product managers and product managers
• be involved in recruiting associate product managers, product managers and contractors

Person specification

To excel in this role, you will need to demonstrate:

• Agile and Lean practices
• Applying user-centred insights
• Creating value for money
• Life cycle management
• Managing product outcomes
• Product leadership
• Product management
• Stakeholder relationship management
• Strategic ownership

Benefits

• 30 days’ annual leave plus bank holidays
• Pension contributions matched 2 to 1 (employer contribution up to 10% of your salary)
• Season ticket loan
• Cycle to work scheme (up to £3,000)
• Subsidised eye tests & flu jabs
• Life assurance
• EAP Assist & Life
• Enhanced family and sick pay
• 2 paid volunteering days
• Recognition scheme
• Retail discounts portal

Flexible Working

We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.

Career Development
We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.

Important Information About Applying

• Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites.
• MaPS is unable to offer visa sponsorship.

Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.

If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact resourcing@maps.org.uk. If unresolved, you may then contact the Civil Service Commission.

Job Reference: MaPS01225

Close Date: 07/07/2026

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

We keep things simple, fair, and transparent:

Step 1: Submit Your Application

Open: 23/06/2026 , Deadline: 07/07/2026

To apply, please submit the following documents:

1. Your most up-to-date CV
2. A cover letter outlining why you would be a good fit for the role with specific reference to the details listed in this job advert

Step 2: Telephone Interview

Between 23/06/2026 – 09/07/2026

If your application is shortlisted, you will be invited to a telephone interview with one of our recruiters. This is an opportunity to:

• Discuss your experience in more detail
• Learn more about the role and our organisation
• Ask any questions you may have

Step 3: Final Stage Interview

Hosted W/C 20/07/2026

Successful candidates from the telephone interview will be invited to attend a remote interview over Microsoft Teams

This stage will consist of:

• A structured interview with competency based questions

We follow fair, open, and merit‑based recruitment in line with the Civil Service Commission’s Recruitment Principles.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : sophie rigney
• Email : sophie.rigney@reed.com

Recruitment team

• Email : sophie.rigney@reed.com