Senior Project Support Officer

Job summary

The role
You’ll be key in helping us deliver our work. In this role, you’ll:

• Deliver programmes and projects: Working across the organisation to drive priorities and standards aimed at optimising the way in which CQC regulates.
• Monitor compliance: Manage and monitor the compliance of projects with the relevant organisational policies, ensuring documentation remains up to date.
• Manage key relationships: Manage professional relationships with a wide range of internal and external stakeholders, and act as lead point of contact for some external parties.

Job description

The role holder will be responsible for the following:
1. Ensures that teams bond and attends monthly face to face 1-2-1s
and quarterly full team meetings as a minimum.
2. Implement and maintain the appropriate systems to enable
effective planning and scheduling of the project.
3. Establish and maintain project controls, keeping the project
manager aware of the project status.
4. Prepare project performance reports (including but not limited to;
status, resources, plans, finances, KPI’s, costs, and reviews),
presenting statistics and researching new information.
5. Performs analysis of project reports and key artefacts to identify
any themes and works with the Project Manager to address as
required.
6. Ensures that project risks and issues are managed effectively with
accurate and timely updates. Supports the Project Manager to
identify and manage mitigations as required.
7. Ensures that programme and project documentation remain up to
date and that change control is exercised accordingly across
critical products.
8. Manage and monitor the compliance of the project with the
relevant organisational policies e.g., Departmental Security, Health
and Safety, Equality and Diversity.
9. Work with the Lead Project Manager to identifying, develop and
deploy project resources. Manage workforce planning, providing
information for effective decision making to the Project Manager.
10. Is a visible advocate of the programme/project and guides team
members/stakeholders through PO processes and tools.
11. Manage professional relationships with a wide range of internal
and external stakeholders, and act as lead point of contact for
some external parties. Draft and sign-off correspondence.
12. Monitor project spend and contribute to the compilation of budgets
and the development of the business case.
13. Supports the Portfolio Office in undertaking assurance activity,
taking responsibility for overseeing the co-ordination of issues,
risks and any other documents that require control.
14. Supports the project team by arranging and facilitating meetings
alongside co-ordinating and pulling together agendas.
15. Supports Project/Programme Board meetings, by taking minutes,
documenting key decisions, escalations, and actions, producing
concise and timely outputs from board discussions.
16. Manages discrete, non-complex, small project initiatives.
17. Role models inclusive behaviours in everyday interactions.
18. Promotes a culture of respect and fairness and understands
personal responsibilities around delivering against CQC diversity
and inclusion strategy.
19. Demonstrate competence and supports others to achieve
behavioural excellence through our Success Profiles (Success
Profiles (cqc.local)) ensuring yourself and those you work with
are the best that they can be.
20. Role models and supports others to instil our values into
everything that we do.

Person specification

We’ll be looking for the following skills, knowledge and experience in your application form:

• Relevant experience: Demonstrate your knowledge, experience and understanding of project and programme methodologies (e.g. PRINCE 2, MSP, AGILE).
• Understanding the role: Show your experience of working on programmes or projects with a good understanding of role responsibilities in this context.
• Strong stakeholder engagement: Evidence your ability to build effective relationships with stakeholders at all levels.

Benefits

We offer a wide range of benefits, including:

• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Career site

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : CQC Resourcing Team
• Email : recruitment@cqc.org.uk

Recruitment team

• Email : recruitment@cqc.org.uk

Further information

https://cqc.csod.com/ux/ats/careersite/2/home/requisition/2853?c=cqc