Senior Rehousing Officer

This opportunity is currently being offered on a fixed term contract basis of 12 months; however, if budgets allow the contract length may be extended and/or become permanent, though this is not guaranteed. If an internal council employee wishes to apply for this role, a secondment opportunity may be considered (please state this on your application).

We are seeking a Senior Rehousing Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.

You will be required to provide advice, assessment and management of all households accommodated by Medway Council into Temporary Accommodation and those applying for Social Housing through the Medway Homechoice system.

Liaise with stakeholders in a way that promotes the One Medway Council Plan and embeds our values and behaviours.

Accountabilities and outcomes:

Providing a senior role within the team, contributing towards growing the accommodation available to Medway Council for temporary use, as well as managing existing temporary accommodation tenancies and maximising the opportunities for rental income.

To undertake visits to households in temporary accommodation to sign their tenancy agreement, completion of Housing Benefit claim and offer welfare advice as appropriate.

To provide effective management of rent accounts and to maximise income, this may include visiting customers that are not paying their rent and issuing a notice to quit where appropriate, in line with the legal requirements. Undertake assessments of housing need using the Medway Allocations Policy framework, including completing banding reviews and dealing with complex cases and chairing domestic abuse panels.

The role will also be responsible for directly line managing staff at different levels including Officers, Assistants and Apprentices. At the discretion of the Head of Service, such other activities as may from time to time be agreed consistent with the nature of the job described above.

The successful post holder will be subject to a Standard DBS check.

Interviews will be held 18 September 2025.

If you would like to have an informal discussion with the recruiting manager, please e-mail Andrew Elliott on andrew.elliott@medway.gov.uk

Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.

When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.

The person specification of a job profile is split into three levels:

Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.

Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.

Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile

For further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online.

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.

We reserve the right to close this vacancy at any time prior to the closing date.