Senior Researcher

Job summary

We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales.

We have an opportunity for a Senior Researcher to join our Customer Policy & Insights Team within the Casework, Enforcement and Customer Directorate.

The water sector is entering a new chapter. Following the Independent Water Commission’s Final Report and subsequent White Paper - 'New Vision for Water', the UK government has set out a bold new direction - one that brings together expertise from across the sector to deliver better outcomes for customers and the environment.

Ofwat is working in collaboration with the government and other regulators to help establish a new body for England, combining our strengths with those of the Drinking Water Inspectorate, the Environment Agency, and Natural England. We’re also continuing to engage with the Welsh Government to support future decisions for Wales.

While these changes take shape, our mission remains the same: to hold water companies to account, drive performance, and ensure the sector delivers real value for customers, communities, and the environment. If you’re passionate about making a difference, this is a unique moment to join us and help shape the future of water, and together we can continue to make a positive impact.

You can find out more about why you should join Ofwat, our strategy, values and our framework for success in the attached Information for Candidates Pack.

Job description

The Senior Researcher role has an important and valuable contribution to enable us to deliver on our goals and regulatory commitments in this period of change and transition.

The role sits within the Customer Policy & Insights team, which is part of the Casework, Enforcement and Customer Directorate. The team brings together customer research and policy. Colleagues work together to understand the views and experiences of household customers to inform customer policy and how customer needs are considered in the setting of price controls.

You will report directly to Ofwat’s Principal, Customer Insights, while working closely with colleagues across the customer policy team and price review Directorate.

This role will work on projects and issues across the customer team and price review directorate. It is a great opportunity to use and develop a range of different skills and knowledge – including qualitative and quantitative research methods, report writing, policy consultations, licence condition reviews and reviewing and advising on company research used to inform business planning. The issues we work on include affordability, vulnerability, customer experience, and customer views and preferences.

Key deliverables:

In this role you will be expected to:

• Lead on a range of qualitative and quantitative research projects, including providing day to day management for projects.
• Lead on, or contribute to, report writing and presentations of research findings.
• Promote research findings and reports, making connections to the work of others.
• Supporting in the development and implementation our customer engagement assessment framework, i.e. assessing customer research submitted by water companies.
• Work well with a range of internal and external stakeholders.
• Managing the delivery of projects, including engaging with colleagues to understand requirements and scope as well as making recommendations on approaches, developing workplans, writing invitations to tender and managing procurement.
• Keep up to date with customers’ experiences in relation to the water sector and identify potential areas of research and policy priorities.
• Support the customer policy, price review teams and other teams as required.

Person specification

To be successful in this role you will need the below essential attributes, experience, skills and knowledge:

Experience, skills and knowledge

1. Lead Criterion: Proven experience in developing and delivering social research projects from start to finish, using a range of qualitative and quantitative methods.
2. Strong understanding of research methodologies and their application.
3. Strong analytical skills and ability to the draw out key insights from research findings and make them relevant to and engaging for others.
4. Understanding of policy development and interest in economic regulation.
5. Strong written and oral communication skills, including the ability to confidently explain findings to technical and non-technical audiences.
6. Experience of working with a range of stakeholders and contractors and the ability to build relationships and collaborate effectively.
7. Excellent planning, time management and project management skills

Attributes

8. Builds trust
9. Delivers outcomes
10.Promotes collaboration
11. Adaptable thinker

Attributes as per Ofwat's Framework for Success for the relevant salary grade. You can read more about Attributes here.

Benefits

Why You Should Join Us:

Our people are at the heart of Ofwat, and our People Strategy defines the goals that keep this focus at the centre of everything that we do. In our annual People Survey 2024, we outperformed the Civil Service (CS) People Survey benchmarks in all 10 areas.

Almost four in five of our people would recommend Ofwat as a great place to work. Nine in ten say that they are treated with respect and that Ofwat respects individual differences. Nine in ten also say that the work they do is interesting and that they decide how they do their work. That’s great but it’s important to us to build an environment that is not only fair, inclusive and empowering but also collaborative. Here, nine in ten of our people say that their team works together to find ways to improve what we do, and that their manager is open to their ideas.

You will also benefit from:

• Good employer pension contributions.
• 25 days’ annual leave (increasing to 30 with each year of service) plus bank holidays and an extra 2.5 days of privilege leave
• Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership
• Flexible working arrangements that suit your lifestyle
• Fees paid for membership of relevant professional bodies
• Up to 3 volunteering days per year
• Recognition vouchers scheme
• Generous shared parental leave and pay
• Enhanced sick pay
• Regular development opportunities
• Health and wellbeing initiatives
• Cycle-to-work scheme
• Season ticket loan for home-to-office travel
• Free eye tests and contribution to lenses/spectacles for VDU users

Moving to Ofwat from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Find out more at https://www.childcarechoices.gov.uk/.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to apply

Apply through the Civil Service Jobs website where you’ll be asked to create an account and complete an application form (CV and personal statement). If you’re unable to make an electronic application, please contact recruitment@ofwat.gov.uk and we will support you in completing your application.

Please see the candidate guidance on our website for more detail and tips on how to best make your application and prepare for interview.

Please ensure you have submitted your application in full ahead of the deadline listed below. Unfortunately, we won't be able to consider late applications.

Selection timetable

• Closing date: 23.55 on 22 March 2026
• Sifting: Week commencing 23 March 2026
• Interview date(s): 15, 16, 17 April 2026

Assessment process

Sift Stage - Blind Sifting

We operate a blind sifting model to eliminate bias. All candidate identifying information will be removed from applications.

At sift stage we will assess your application (CV and personal statement) against essential criteria 1,2,3,4,5 and 6 listed above. Please ensure you provide enough evidence in your application form to demonstrate how you meet the criteria.

Use your personal statement to address the below criteria and tell us how your experience, skills and knowledge meet them:

• Lead Criterion: Proven experience in developing and delivering social research projects from start to finish, using a range of qualitative and quantitative methods.
• Strong analytical skills and ability to the draw out key insights from research findings and make them relevant and engaging for others.
• Understanding of policy development and interest in economic regulation.

*Please note that in the event of receiving a large number of applications, a pre-sift may take place on just the lead criterion.

** If a high volume of candidates meet the minimum pass mark at sift stage, we will only progress the highest scoring candidates to interview. Candidates not invited to interview, who have achieved the minimum pass mark, will be placed 'on hold' until the final stage of the assessment process is completed. Should the role/s remain unfilled, candidates placed 'on hold' may be invited to interview in merit order.

Feedback will only be provided if you attend an interview or assessment.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. For further information on appropriate/inappropriate use of AI see the Civil Service guidance. Please note this guidance refers to ' Civil Service Success Profiles' Civil Service assessment framework. At Ofwat we do not use this in our assessments - please refer to our Framework for Success as listed above.

Interview Stage - Transparent Interviews and Presentation

At interview stage we will test against essential skills, experience, knowledge and attributes set out above.

Our transparent interview process involves candidates receiving a selection of attribute-based questions in advance. This has been proven to help neurodiverse candidates and others to perform better at interview and is part of our inclusive culture.

You can read more about attributes and our Framework for success here.

Please note that the interviews will be conducted via video conferencing software (Microsoft Teams).

As part of the interview process, we will require a short presentation. Further details will be provided to candidates upon invitation to interview.

Please ensure anything you present in your interview answers is factually accurate, and you are not presenting the ideas and experience of others, or generated by AI, as your own. You may expect follow up questions.

It may be necessary for a second stage interview, which will be communicated to the successful candidates, if required.

If the assessment process identifies more appointable candidates than roles available, a reserve list will be created for 12 months from which further appointments in merit order can be made.

'Near-miss' candidates (candidates who have performed well at interview stage but haven’t scored high enough for the advertised Senior Associate band) may be considered (in merit order) for an Associate grade post – a band lower than Senior Associate. Further details will be provided to candidates as needed.

If you have any queries about any aspect of this role, selection process, or you require any reasonable adjustments, please email recruitment@ofwat.gov.uk.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : recruitment@ofwat.gov.uk
• Email : recruitment@ofwat.gov.uk

Recruitment team

• Email : recruitment@ofwat.gov.uk

Further information

Complaints procedure - The process of recruitment and assessment embraces the principles of fair and open competition and best practice. The first is to maintain the principle of selection for appointment to the Civil Service on merit on the basis of fair and open competition as outlined in the Civil Service Recruitment Principles. The second is to promote an understanding of the https://www.gov.uk/government/publications/civil-service-code/the-civil… which sets out the constitutional framework in which all civil servants work and the values they are expected to uphold, and to hear and determine appeals made under it. If you feel your application has not been treated in accordance with the recruitment principles and you wish to make a complaint, you should contact recruitment@ofwat.gov.uk in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission at info@csc.gov.uk

Attachments

Candidate Pack - SA Researcher Feb 26 Opens in new window (pdf, 697kB)