Senior Service Charge Analyst - 7694

Title: Senior Service Charge Analyst

Contract Type: Permanent

Salary: £42,149 per annum to £46,410 per annum (London weighted salary)

Grade: 8

Reporting Office: London, Stratford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 17th April 2026

Interview Dates: Week Commencing 27th April, interview process will involve an Excel Assessment

Please click here for the role profile

NB Please note the official job title for this vacancy is Service Charge Specialist and for advertising purposes we use the title Senior Service Charge Analyst

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Service Charge Team at L&Q:

Are you confident managing complex service charge portfolios and applying legislation in practice not just theory?

Do you have the technical expertise to produce accurate service charge budgets and actuals, while confidently managing queries, challenges, and stakeholder expectations?

At L&Q, we are looking for a Senior Service Charge Analyst to take ownership of a large and complex portfolio, ensuring service charges are accurate, compliant, and clearly communicated to residents and stakeholders. This is a high-accountability role, requiring strong analytical capability, attention to detail, and confidence in applying legislation and lease interpretation in real-world scenarios.

If this sounds like you, we would love for you to apply!

Your impact in the role:

• Own the end-to-end delivery of service charge estimates and actuals across your designated portfolio

• Manage a large-scale portfolio covering c.100,000 homes and £130m in service charge value, ensuring accuracy and transparency

• Analyse financial data, identifying variances and ensuring all costs are correctly allocated and recoverable

• Take ownership of service charge deficits, identifying risks and driving solutions to improve cost recovery

• Interpret leases and tenancy agreements to ensure correct apportionment of service charges

• Ensure full compliance with service charge legislation, including Sections 18–30 of the Landlord & Tenant Act and relevant regulatory frameworks

• Manage and resolve complex resident and stakeholder queries and complaints within agreed service levels

• Prepare and support First Tier Tribunal (FTT) cases where required, presenting clear and accurate information

• Work collaboratively with internal teams (including Neighbourhoods, Finance, Compliance and Legal) to ensure service charge accuracy and alignment, avoiding duplication of costs

What you'll bring:

• A strong working knowledge of service charge legislation and regulatory frameworks, including:

1. Sections 18–30 of the Landlord & Tenant Act 1985

2. Commonhold & Leasehold Reform Act 2002

3. Leasehold & Freehold Reform Act 2024

4. RICS and TPI guidance, regulations and best practice

• Solid understanding of financial accounting principles, including income and expenditure, VAT, accruals, and reconciliations

• Advanced Excel capability, including lookups, pivots, and working with large datasets

• TPI, RICS or equivalent relevant experience within a service charge environment

• Proven experience within a housing association or similar housing environment, managing service charges end-to-end

• Excellent communication skills, with the ability to deliver accurate and timely written and verbal communication, adapting your style to different audiences including residents, stakeholders, and senior colleagues

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!