Senior Service Charge Officer – Managing Agent - 7687

Title: Senior Service Charge Officer – Managing Agent

Contract Type: Permanent

Salary: £42,149 per annum to £46,410 per annum (London weighted salary) dependant on experience

Reporting Office: London, Stratford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 17th April 2026

Interview Dates: 27th April 2026, interview process will involve an Excel Assessment

Please click here for the role profile

NB: Please note the official job title for this vacancy is Service Charge Specialist Managing Agent and Senior Charge Officer – Managing Agent is for the purposes of advertising.

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Service Charge Team at L&Q!

Are you an experienced Service Charge professional with strong reconciliation skills and a keen eye for detail? Do you enjoy working across teams to ensure accuracy, transparency and compliance in service charge delivery?

If so, then we have the ideal role for you!

We are currently recruiting for a Senior Service Charge Officer to join our Service Charge team, and this role focuses on the accurate setting, reconciliation and management of service charges across a designated portfolio.

We welcome applications from candidates with experience in service charges, property, housing, or other reconciliation-based roles such as finance, utilities or energy sectors, where you have worked with large datasets, cost analysis and complex billing or charging structures.

If this sounds like you, we would love for you to apply!

Your impact in the role:

• Calculate and manage service charge estimates and final accounts across your portfolio

• Take ownership of end-to-end service charge reconciliation, ensuring accuracy and compliance

• Identify and resolve variances and unrecoverable costs, providing clear rationale

• Support delivery of service charges across a portfolio valued at c.£130 million covering approximately 100,000 homes

• Work closely with internal teams to ensure accurate cost allocation and forward planning of works

• Resolve complex service charge queries and complaints within agreed service levels

• Provide expert advice on service charge processes, lease interpretation and legislation

• Support and attend resident meetings, presenting service charge information where required

• Support the preparation of First Tier Tribunal (FTT) cases and attend where required

• Manage the issue of Section 20b notices and support external audit activity

What you'll bring:

• Experience in service charge, leasehold, housing or other relevant environments (e.g. finance, utilities, energy or billing roles) with transferable skills in reconciliation, cost analysis and data accuracy

• Proven ability to manage large portfolios and high-value budgets

• Strong understanding of reconciliation, apportionment and recovery

• Knowledge of relevant legislation (e.g. Landlord & Tenant Act, lease interpretation, S20b requirements)

• Ability to interpret leases and legal agreements and apply them in practice

• Strong analytical skills with experience working with large datasets and Excel (lookups, pivots)

If this sounds like you, we would love for you to apply!

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!