Senior Service Finder

Job Title: Senior Service Finder
Starting Salary: £38,220 progressing to £41,771 per annum (pro rata for part time)
Hours: 37
Location: Hemel Hempstead
Contract Type: Permanent
Directorate: Adult Care Services

About the team

At the Brokerage Solution Team, we work closely with over 40 teams across Hertfordshire’s Health and Social Care services—including Adult Disability and Older People’s Services, 0-25 Together, Gateway, Specialist Mental Health for Older People, and Hospital Teams. We also partner with Adult Mental Health, Sensory Services, and Children’s Services to ensure the best outcomes for the people we support.

As a Senior Service Finder, you’ll play a key role in supporting the BST Management Team with the day-to-day running of our brokerage service. Your work will directly contribute to sourcing high-quality care and support services for individuals across the county.

If you're ready to bring your skills, passion, and experience to a team that values impact and innovation, we’d love to hear from you.

About the role

About the role

• Support the BST team in supervising, motivating, and managing staff performance and wellbeing.
• Oversee daily duty tasks, including triage and work allocation, ensuring effective use of brokerage resources.
• Ensure individuals with Care Act eligible needs receive quality support by liaising with providers and negotiating care costs.
• Monitor team performance, address issues promptly, and ensure adherence to service procedures.
• Manage staff supervision, maintain accurate records, and handle client-related correspondence.
• Support training and development of Flexi and Assistant Service Finders through the PMD process.
• Manage a caseload of complex cases, including financial and commissioning matters.
• Respond to complaints, manage conflict, and escalate issues appropriately.
• Lead projects to improve service areas or brokerage processes.
• Represent brokerage in multi-agency meetings to resolve urgent support needs.
• Analyse internal data to support project work and resolve financial or commissioning queries.

Benefits include

• Opportunities for professional development and career advancement.
• A supportive and inclusive work environment.
• The chance to make a meaningful impact in the lives of individuals in need of care.
• Supportive and friendly management team and peers.

About you

Essential:

• Experience in a social care setting, ideally with supervisory responsibilities.
• Strong leadership, communication, and project coordination skills.
• Confident working with diverse teams, professionals, commissioners, and providers and able to challenge constructively.
• Excellent organisational, IT, and time management skills.
• Proficient in Microsoft Office
• Calm under pressure, with strong problem-solving skills and the ability to manage urgent, complex situations collaboratively.

Desirable

• This role involves working across key HCC sites for meetings and training. Access to a vehicle is desirable, and the ability to travel is essential.
• A Level 4 qualification (NVQ/QCF) in social care, management, commissioning, or a related field is desirable.
• Familiarity with Liquidlogic systems (ACSIS).
• Knowledge of Learning Disabilities and Autism Spectrum Disorder.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Health and Social Care Services, level HSC10 job profile. Please locate this via:

Job profiles - Health and social care

To hear more about this opportunity please contact jacqui.madagan@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: 27 November 2025

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.