Senior Strategy Manager- Future Retail Markets

Job summary

At Ofgem, we recognise that the future of the energy retail market will shape how consumers experience the energy transition, and we’re looking for a Senior Strategy Manager to help inform the decisions that will guide that future.

Ofgem is Great Britain’s independent energy regulator. We play a central role in supporting the transition to Net Zero while ensuring consumers — particularly those in vulnerable circumstances — are protected.

We’re offering a permanent opportunity within our Future Retail Strategy team, an influential group that supports the Director General for Markets in setting the long‑term direction of the retail market and the reforms needed to deliver it.

Working at the heart of strategic thinking across the organisation, you’ll contribute to some of the most significant questions facing the sector today. You’ll help shape how competition develops, how consumer outcomes are supported, and how the retail market contributes to delivering Clean Power 2030.

You’ll also collaborate closely with senior colleagues across Ofgem, government and industry. You’ll help frame strategic choices, develop clear and accessible narratives, and ensure decisions are informed by robust analysis and evidence.

Job description

In this role, you’ll lead major strategic projects and coordinate work across multiple directorates, helping translate long‑term vision into practical steps. You’ll play an active part in shaping how the retail market evolves during a period of considerable change.

You’ll bring strong knowledge of the competitive retail market and experience working in strategy or policy environments. You’ll combine strategic thinking with strong analytical skills, drawing together diverse evidence to develop clear options and recommendations. Comfortable working with a wide range of stakeholders, you’ll be able to communicate complex issues clearly and support effective decision‑making in a dynamic environment.

In return, you’ll join a collaborative and forward‑looking team working on issues that are central to the future of the sector. You’ll gain exposure across Ofgem, government and the energy industry, while helping shape the strategic direction of the retail market during a pivotal period.

We have a vital role in ensuring the retail market works in the interests of consumers as the system transitions to Net Zero. Join us and help shape the strategy that will guide the future of energy retail.

Read on to find out more.

Person specification

Essential:

• Energy retail expertise: Knowledge and experience of working in a strategy/policy role relating to the competitive energy retail market. Good understanding of the commercial, technological and behavioural change required to meet decarbonisation, security of supply and consumer protection goals, in partnership with consumers, network operators, and other sector participants. (Lead)
• Strategic thinking: A track record of translating strategy into delivery, ability to understand the work of the team in a wider, strategic context, and to identify and take up opportunities to develop this knowledge over time. (Lead)
• Analysis and evidence: excellent ability to analyse quantitative and qualitative information, identify issues, synthesise diverse sources and intelligence and develop options and recommendations on a wide range of issues. We expect candidates to be AI-literate, and proactively identify opportunities to improve the quality and pace of analysis.
• Stakeholder engagement: a track record of building collaborative working relationships with internal and external stakeholders, engaging influencing skills to secure desired outcomes.
• Great teamwork in a fast-paced environment: a positive, flexible, ‘can do’ approach, working effectively within a team, managing multiple, concurrent priorities and projects, and contributing to a sustainable, high performing environment.
• Communications: Excellent ability to communicate effectively to a range of internal and external audiences, both in writing and in presentations, and to convey complex issues clearly and concisely.

Desirable:

• • Strategic and analytical capability: Ability to apply AI thoughtfully and creatively to both productivity and bespoke use cases, and to use strategic frameworks to structure analysis and solve complex problems.
• • Futures and scenario insight: Ability to create, model and interpret future scenarios to inform strategy and policy development, drawing on diverse sources and professional insight.

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace

Benefits

Alongside your salary of £47,895, OFGEM contributes £13,875 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Chloe Baily
• Email : Recruitment@ofgem.gov.uk

Recruitment team

• Email : recruitment@ofgem.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Attachments

453266 Role Profile Opens in new window (pdf, 141kB)453266 Candidate Pack Opens in new window (pdf, 669kB)Terms and Conditions April 2025 Opens in new window (pdf, 335kB)