Senior Support Officer - Gypsy and Traveller Service

Job Title: Senior Support Officer - Gypsy and Traveller Service
Starting Salary: £27,694 opportunity to progress to £31,022 pa (pro-rata for part-time)
Hours: 37.0
Location: Stevenage
Contract Type: Permanent
Directorate: Resources

About the team

The Gypsy and Traveller Service is a high-profile, community-focused team within Hertfordshire County Council. The service manages 11 sites and works closely with tenants, contractors, and public stakeholders.

About the role

Business Support Senior Officer who can ensure that a high level of administrative support is provided to our department.

Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it.

We are looking for a highly motivated person that has a good telephone manner and able to deal with the daily calls from our tenants.

Hertfordshire County Council is a leading local authority with a highly regarded Gypsy & Traveller service. You’ll be taking on a diverse range of projects which promote Hertfordshire as an innovative, efficient authority with a commitment to helping people stay healthy and safe.

This role is office based to start with.

About you

Essential:

• Experience of working in a previous administrative or support role
• Organisational and multitasking skills
• Strong communication and interpersonal abilities with a range of audiences
• Proficiency in Microsoft Office Suite and other relevant software
• Experience in working as part of a team in a fast-paced environment.
• Understanding of specialised processes and methods gained through relevant training and experience.
• Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently.
• GCSE or Vocational equivalent, strong numeracy and literacy skills
• Enthusiasm and pride in your work are qualities we welcome.
• You will be used to working to tight deadlines and with high accuracy in written correspondence.
• Experience in minute or note taking

Desirable:

• Support with coaching and training others
• Experience in processing invoices and handling financial transactions

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Business Support Services, level BUS7 job profile. Please locate this via:

Job profiles: Business support services

To hear more about this opportunity please contact bridget.gill1@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: to be confirmed

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.